SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shoes are not bad, but they came down in one place, and I think it's not in the post office, but they packed them. With the size missed, they are clearly not small, it was possible to take less by CM. But even such very comfortable.
Absolutly stunning
Super
Super
Súper
Very cool
Usually i wear size 10. I order size 11 and glad i did. Sice 11 fits perfectly
Normalmente uso la talla 10. Pido la talla 11 y me alegra haberlo hecho. Sice 11 encaja perfectamente
Итак начнем. Я постараюсь вам наглядно все показать и рассказать По счастливой случайности или потому что я нетерпеливая и зарплата пришла не вовремя, у меня оказались и оригинальные pleaser за 5099 и туфли с Али за 1785. Цена сильно разница, сейчас все сравним. 1) Платформа. Pleaser повыше, каблук шире, очень прочное сцепление, каблуки прослужат долго. Али пониже, каблучек тоненький, довольно хлипкий, думаю при занятии два раза в неделю уйдут за месяц, два. Постановка мне понравилась больше, как-то встала и сразу поняла что и как. Они удобнее, как по мне. 2) Ремешки. На фото видно, крепление разное. И то, и то довольно удобно, кому что больше по душе. 3) Перетяжки. Я о тех же ремешках и то, что держит носочек. Pleaser на более широкую ногу, приходится брать размер меньше, нужно разнашивать, это довольно больно. Особенно в лаковых Али мне пришел больше чем нужно, поэтому делаю отзыв на то что есть. Перетяжки удобнее, разносятся быстрее, однозначно. Рассчитаны на узкую ногу
So let's start. I will try to visually show you everything and tell you By happy chance or because i'm impatient and the salary came in wrong time, i have the original pleaser for 5099 and shoes with ali for 1785. The price is very different, now we compare everything. 1) platform. Pleaser higher, heel wider, very strong grip, heels will last a long time. Ali lower, the heels are thin, rather flimsy, i think when studying twice a week will go for a month, two. I liked the production more, somehow got up and immediately realized what and how. They are more convenient, as for me. 2) straps. The photo shows, the fastening is different. Both, and then quite convenient, to whom what is more to like. 3) overflows. I'm talking about the same straps and what keeps the socks. Pleaser on a wider leg, you have to take a smaller size, you need to wear it, it is quite painful. Especially in lacquer Ali has come more than necessary, so i make a review of what is. The overflows are more convenient, carried faster, definitely. Designed for a narrow leg
Fast delivery, very good quality, size as expected
Fast delivery, very good quality, size as expected
Same as the photo
As expected. Happy with the purchase. Just the right size.
beautiful shoes! good quality, Fast delivery
beautiful shoes! good quality, Fast delivery
The shoes are cool, visually qualitatively normal, let's see how the dance will withstand. There was enough (((30.06 ordered, came 01.08 to novosibirsk. There are no claims except the delivery time. I took 9 for a full 39-40. They sat perfectly. I recommend.
The shoes are cool, visually qualitatively normal, let's see how the dance will withstand. There was enough (((30.06 ordered, came 01.08 to novosibirsk. There are no claims except the delivery time. I took 9 for a full 39-40. They sat perfectly. I recommend.
Good one! They arrived in committed time and are the same as the photo, a little big, but very nice, i suggest you better pack up so that they are better protected and not scratched with the dispatch path. Thank you and success! Irma stgo. -Chile
Zapatos muy bonitos
Very nice shoes
so beautifull !
so beautifull !
Quite myself. On the average leg volume. On me dangle-the leg is narrow.
Quite myself. On the average leg volume. On me dangle-the leg is narrow.
Yes. All right. Thank you very much.
Sí. Muy bien. Muchas gracias.
Yes. All right. Thank you very much.
Sandals are good, but came with a marriage, torn off the strap, the store immediately returned the requested amount, thanks
Sandals are good, but came with a marriage, torn off the strap, the store immediately returned the requested amount, thanks
Very fast shipping!!!!
¡Envío muy rápido!
Very fast shipping!!!!
Good shoes wife fit and size. all as in the picture. about everything else do not know yet. delivery 10 days
Only little thing I have very thin ankles My Darling will have to tinker with the fasteners but feasible without problem
Cool, wife is afraid to walk)
Cool, wife is afraid to walk)
Excellent and with the size guessed one more took
дошло быстро, 2 недели до МО
It came quickly, 2 weeks to mo
Llegó rápidamente, 2 semanas para mo
Mega Schuh, das Warten lohnt sich
It came REALLY QUICKLY! I looove it so much, so comfortable! Big thanks to the store
Terrible smell of paint. On a broad foot. In my opinion, the large number. I'm not thrilled.
straps are a bit strange but ok for shoots, wouldn't have bought them if I knew it
товар получил, все идеально.. хоть упаковка была немного порвана и был виден каблук, но никаких дефектов нету, на ноге сидит идеально, удобные, ноги не устают. рекомендую этого продавца.
на стопу 25.5
Wife loves them.
Wife loves them.
Chaussures très sexys. J'ai beaucoup aimé