SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Accurate
Satisfied
ok
Nice feel and figure hugging.
Norms
great quality, loving it! recomend taking size +1-2 .
Very good product
Perfect as in picture good fabric
great
L super
same as the pic
Exactly the same
Exactly like the picture I weigh 165 and I got a medium
Very excellent material
Before novosibirsk for two months. Thank you!
Super dress, for height 160 size m long, i wanted shorter, but in general i recommend
look like in picture thank you
All right, thank you
Very nice the dress
xl больше подойдёт на 46
Отлично. Такой как на фото
Thin is not translucent elastic synthetics for every day under the sneakers))) thanks
Платье отличное! Доставка быстрая.
Fits well and good for the price
Super materiál
parfait
Muito confortável. Bom tecido, é elástico. Recomendo.
платье хорошее, ткань синтетика, заказывала зеленое, пришло красное)
Матерьял тонкий но плотный, приятный
bello proprio bello ma taglia i più per lo meno 2 lo consiglio.
Color Multiple Size Medium I fits my body like a glove just perfect! Its above my knees. It's just like the pictures.
Came within 2 weeks.. I ordered a small .
Dress and material quality are great!
super !! polecam
хорошее все по размеру
perfect
Genial igual y muy suave y comodo
Corto, pero muy bonito, se ajusta al cuerpo, para andar por casa este verano me vino muy bien.
tal y como en la foto muy comodo y muy bonito, me llego rapido, lo recomiendo
Great fit. True to size!
Хорошее платье,приятная ткань,на 42р заказывали М.Доставка в Ярославль 2 недели
perfecto
Je penser pas que ça faisais matière maillot de bain mais à la bonne taille
обалденное платье
súp er cómodo
Je suis ravie de mon achat