SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. I recommend.
You don't exactly see the picture, and it took a while to get there.
No se ve exactamente a la foto, y se demoró un poco en llegar
Soft, pleasant to the body, without marriage. On height 172 length on the verge) for this money Fire)
Delivery 3 weeks, thin
Quality is okay. FYI: I am 5’4, 170lbs and I’m wearing a size LARGE in this dress. Thanks store.
The lijstjes to the shoulders bags off some.
Dress Super. Cool sits on the figure, the color corresponds to the picture, the same dark blue that I like most. Recommend!!!
Vestido súper. Cool se sienta en la figura, el color corresponde a la imagen, el mismo azul oscuro que más me gusta. ¡Lo recomendamos!
Size XL, for 60kl weight and height 1,57. Maybe with the shrunk wash, asiq is perfect. The fabric looks good, it's not transparent.
Very good quality. Very comfortable, casual, sexy dress while elegant My wife loved it. Serious store, I recommend it 100x100
It looks beautiful.
I really liked the dress. I did not communicate with the store.
Nice drees evnthough it is short
Dress came after 3 weeks
The wife is delighted! I also really liked it, on a good figure this simple dress looks great!!! Quality without complaints, cotton, not synthetic, does not smell. I recommend to order for such money!
A nice, indoor dress. My wife was satisfied with the purchase.
Un bonito vestido interior. Mi esposa estaba satisfecho con la compra.
Belle tissu je recommande
Belle tissu je recommande
All is OK
Normal
Looks great, came in 3 weeks via Ali Express
Fabric-Glass, slippery synthetics, even glitters. There is no cotton in the composition at all. It looks very cheap only for the house, and it's not very comfortable. The fabric does not breathe.
Tela: vidrio, sintéticos resbaladizos, incluso brillos. No hay algodón en la composición. Se ve muy barato solo para la casa, y no es muy cómodo. La tela no respira.
Arctic according to the photo I will have ordered them
Very good.
Very beautiful
Super. Soft, lightweight fabrics. I recommend it. Good store.
The dress is very nice, I like the fabric very much doesn't look cheap, but the dress came to me broken, which I asked for a dispute and got my money back.
I love it
Look same way
Pretty but too small
It's very nice.
esta muy bonito
Perfect. Very nice quality for this price !
Beautiful☺
I love it.
Great dress for summer! All as in the description, took the size S for height 155
Nice, it fits description. But shipping took forever.
Perfect many, thanks.
best♡
Not bad in terms of quality it's a tad bit transparent and short but other than that it's ok.
Very beautiful
very big around my waist- i have 21” waist for reference
Delay in delivery
demora en la entrega
Dress sundress is very cool. I take the second, the first was black
Love it great quality dress
Looks exactly like picture but I should have gone down a size. I’m normally a medium but was worried about the size and got L.