SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pts zapato/elevador incómodos. Pero pts hermoso en la pierna.
Quality leaves much to be desired
Todo está bien. El tamaño es el mismo que la Mesa Sin olor Botas limpias sin manchas de pegamento y curvas
Acabo de recibir el artículo. Hermosos acabados. Muy bonita forma de pies. Me encantan. Para recomendar los tobillos delgados de todos modos. Pedí un 39, níquel. Lo recomiendo altamente.
Chulicimas
Chulicimas
Botas frescas y cómodas.
Muy satisfecho. Toma tu tamaño normal
Peldaños de muy buena calidad, costuras, tacones, brotes perfectamente suaves. En la pierna se sienta bien, no se resbale. He tomado el tamaño en tamaño, he salido perfectamente, es decir, en mi 37 pedido 37 Todo Super, gracias)
ok
Boots too small for my leg. wide fit
Los zapatos son hermosos, de color precioso. Se ajusta perfectamente. Recomendar
Hello thank you very much to the store it's too beautiful Thank you very much
Super boots!
¡Súper botas!
Perfect
Amazing!!! It's better that I even expected. Thank you dear store I wear 38 Rosemary (24.5 cm), took 7,5. It was really hard. Who has a vision, can not get caught
Boots are cool. Delivery to Uralsk Kazakhstan exactly a month. Everything corresponds to the description. Size in size. 36.
Las botas son geniales. Entrega a Uralsk Kazajstán exactamente un mes. Todo corresponde a la descripción. Tamaño en tamaño. 36.
Walked for a long time, quality leaves much to be desired
They're cool
Brought several boots off this site not from this store but this is actually the first comfortable pair
beautifuuullll
beautifuuullll
Perfect, delivery is very fast 2 weeks
Perfect, delivery is very fast 2 weeks
Great quality and fast shipping. I’m a size 12 Aus and the fit my thighs comfortably. I’ll be buying more
Boots super. On my thin legs look great. Do not fall off and not wide. Very beautiful gray color. I wear 38 size, ordered 39, came up perfectly. Heel high but very comfortable
Very fast Delivery! Followed Seller Recommended size and it FIT PERFECTLY! 10 STAR!
Beautiful product despite that I received with a stain on it ..... Otherwise I recommend size well
Boots on a very thick leg, like mine. on a thin leg will slip and very wrinkled. kablik high, not designed for everyday wear, high rise, so it is not very convenient to walk for a long time. Finally on the full legs of the beginning to do also beautiful shoes!
Botas en una pierna muy gruesa, como la mía. En una pierna delgada se deslizará y muy arrugado. Kabrik alto, no diseñado para el uso diario, de alta altura, por lo que no es muy conveniente caminar durante mucho tiempo. ¡Finalmente en las patas completas del principio para hacer también zapatos hermosos!
Same as the photo
Very cool boots
Very cool boots
The quality of the seams is terrible, the top is very wide, the heel is not very comfortable.
The quality of the seams is terrible, the top is very wide, the heel is not very comfortable.
These boots are phenomenal, messaged store I was hoping to get them ASAP. They sent them immediately and they got to FL in about a week. Comfortable and cute. The leg portion is nice and stretchy so it won’t be falling down as you walk which is amazing compared to other boots.
These boots are phenomenal, messaged store I was hoping to get them ASAP. They sent them immediately and they got to FL in about a week. Comfortable and cute. The leg portion is nice and stretchy so it won’t be falling down as you walk which is amazing compared to other boots.
amazing !!!!!
amazing !!!!!
¡Increíble!
Boots came to cherepovets in 18 days, delivery is super fast, it's a plus. I ordered 38 size, with kapron pantyhose leg is normal, with a socks presses already fingers. Heel is not high, comfortable. Very upset that the seams are some uneven, for this quality it turned out expensive (bought for 1859r)
Boots came to cherepovets in 18 days, delivery is super fast, it's a plus. I ordered 38 size, with kapron pantyhose leg is normal, with a socks presses already fingers. Heel is not high, comfortable. Very upset that the seams are some uneven, for this quality it turned out expensive (bought for 1859r)
All as in the picture. Insulated came, for november. High, half thighs. Go a little more size. That is, take 1-1 nowhere to give exactly will not, the sock will fit.
All as in the picture. Insulated came, for november. High, half thighs. Go a little more size. That is, take 1-1 nowhere to give exactly will not, the sock will fit.
Todo como en la imagen. Vino aislado, para noviembre. Alto, medio muslo. Ir un poco más de tamaño. Es decir, lleva 1-1 a ninguna parte para dar exactamente no lo hará, el calcetín se ajustará.
Just as it was stated, i'm happy!! Excellent
Just as it was stated, i'm happy!! Excellent
My wife really liked.