SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the boots, we have problems because the coronavirus season! But I love them!
It's enchanted toy with my boots, beautiful, the color is beautiful, the exact number, I arrive ant is from the pointed time and that made me very happy, super recommended the store, I will certainly buy more. Thank you very much
Very beautiful, as in the photo, look impressive
This is the perfect shoeee
Very good for this price. Elastic and hold on the leg perfectly. Heels really walks one a little.
Beautiful! Let's see how long they last me but I recommend this article as it's very nice and at first sight it looks elegant and "fine"
Does not match the color. Not a neat seam on the top of the shaft.
Super! Thank you)
Excellent, I'm happy. At its 38-39 ideally fit the size 39
It's pretty
Nice shoes. Every thing is ok.
The size chart is appropriate. Shoes are nice. Thanks!
Great. By size.) Thank you very much to the store and those who write reviews .. The shoe is comfortable. Attention! On a slender leg. Consider when ordering.
I have a 40-41 and I asked for 43 according to the description, but I'm doing great. With a 42 it would have been better. Otherwise everything is perfect
They are chic!!!! The truth waited a long time, made me nervous. But boots!!!! Agon!!!!
They are chic!!!! The truth waited a long time, made me nervous. But boots!!!! Agon!!!!
Too big..
Rewelacja, super size, finish. Recommend.
Good size, very pretty. Received in 3 weeks. There was a follow-up. The suede goes very quickly on the other hand. I don't know what it's gonna give in a few weeks. Satisfied anyway. Thank you store.
What about NE ordinerò another pair
Stitched well, at 39 took 41.
Good
Everything came in good condition
I do not understand why a lot of as good, are not made for outdoor indoor, clear material through punctures black glue on fabric seams curves… I am not happy!
A slow But good by at least come to look good to watch that tells me when I see in the Kings. Looks great tissue
super :)
One tacon is taller than the. Other
Received the package before the date of delivery am satisfied with my order
Received the package before the date of delivery am satisfied with my order
Perfect. It's the second boots I order. Good quality. Very comfortable. I asked the store to send them quickly and in just over a week I received them. I'll buy insurance again.
Super I recommended in black
Very cool) the color is dark red, but very beautiful and the size is suitable) thanks to the store, I am very satisfied
Biem
Beautiful boot, came with small glue stain
Shoe stunner but really high over knee I 1.65 and it's covered me almost the Kull leg
Perfect size. They're fine and the Rod doesn't squeeze anything, in fact, it falls a little and I don't have thin legs. The size is fine, according to the size chart.
They are beautiful!!!!
They fall custom I have size 38 and I love it
Love this shoes!! Very nice and very fast delivery, thank you store
Perfect. As pictures
Perfect. As pictures
Super Merci
Boots are very comfortable, at 39 size took 9-came well. The boot is a bit wide, on very thin legs will be too loose
Beautiful boots. Thank you store!
Hermosas botas. ¡Gracias, vendedor!
Thank the store, sent everything the same day! Quality-Super!
Boots are just super, on the leg sit well. I recommend
Las botas son simplemente súper, en la pierna se sientan bien. Lo recomiendo
Very well packed the package arrived in perfect condition. Equal to the photo the exact size and the right measurements. I recommend them is price and quality and they also sent me a gift insole. my foot was almost 23.7cm so I bought 6.5 which is perfect!
Good for its price is very good.