SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The only thing is that the skirt straps are very short and the lack is a little wide waist. But it's perfect.
A little short the braces
un poco cortos los tirantes
The package arrived quickly. The skirt is a little short with the straps for a person of 1,70M but super strapless.
El paquete llegó rápidamente. La falda es un poco corta con las correas para una persona de 1,70M pero súper sin tirantes.
cool
Genial.
Great!
¡Genial!
Good quality
I love it is super sexy!
Everything is good only in the waist very wide. all hanging
The size is not clear at all, Che warriors I have a low and thin, the skirt is short and wide
The fabric is elastic with which it is very comfortable
el tejido es elástico con lo cual es muy cómodo
Suspenders are short for a person measuring 1,60
Los tirantes son cortos para una persona que mide 1,60
To small
The size did not fit, the quality does not suffer much, a couple of times to meet the husband will do.
The size did not fit, the quality does not suffer much, a couple of times to meet the husband will do.
parfait
The top is a little too small, although my chest is not very large. It's bad that the straps are not adjustable, they are long enough and constantly fall off me. For high growth are intended. Sewing quality is quite good
The top is a little too small, although my chest is not very large. It's bad that the straps are not adjustable, they are long enough and constantly fall off me. For high growth are intended. Sewing quality is quite good
The size of the suit is on a small thick lilliput.
perfect fit
perfect fit
Perfect thank you
Uzsakyta 07.11. Gauta 07.27. Kokybe nors ir nepersisviecia, bet skysta. Siules kreivos. Sijonas iplyses, “kaklaraiscio” siules visos atspurusios. Sijonas vos vos ant 172 tinka. Aisku uz tokia kaina tokia ir kokybe.
I have 1/50 height and 45kl, clothes was good, handles were great, nothing more than a small repair not solve
He arrived in no time. The fabric is not fine, it looks good of material and looks very good, the skirt is very short but that's what it's all about.
Llegó en poco tiempo. La tela no es Fina, se ve bien de material y queda muy bien, la falda es muy corta pero de eso se trata.
Product skirt straps are very short but the shipping was very fast Thanks
Product skirt straps are very short but the shipping was very fast Thanks
As in the photo but a little torn