SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Como
Muchas Gracias cuerpo elegante. Ordenaré más
Bonito , lo recomiendo!!!
El material es delgado, ligero, limpio. Para tal precio es normal. Lo recomiendo. Embalado normalmente.
Good product, it's a little more choosed than the photo but it meets its end, it's elastic the product so it fits the body
Buen producto, es un poco mas escotado que la foto pero cumple su fin, es elastico el producto asi que ajusta al cuerpo
The product corresponds to the description and picture. In size, everything came up. At 46/48 took 2XL
El producto corresponde con la descripción y la imagen. En tamaño, todo se produjo. A 46/48 toma 2XL
Decent item for the price
In the chest as a rag, the material does not sagging enough and has no shape at all. The bottom looks beautiful, but because. The top is not thought out at all, then I will not use it, only for the photo from behind) it is possible for a small chest will be OK.
super
Fragil
Fragil
It reached Yekaterinburg for a couple of weeks, it feels nice to the touch, the color is beautiful. For such a price is not bad.
The red is respectful photo
La foto roja es respetuosa
Long was the parcel.
El paquete era largo.
Looks on the Picture better. But for the Preiß Okay.
Excellent stretches, my wife really liked
Excellent stretches, my wife really liked
Really like in the photo beautiful lace
the store canceled my order without any reason
I'm delighted, everything is super))))
Great
Great
Beautiful garment
Goods Arrived dziurawy.
Goods Arrived dziurawy.
hermoso
Hermoso
Consistent with the description and zdjeciem
Consistent with the description and zdjeciem
Consistente con la descripción y zdjeciem
Colour was a bit off but overall ok product.
El color estaba un poco apagado, pero en general está bien.
Delivery is normal on time, track tracked (ordered together with other goods). The quality of the fabric corresponds to the price-it is low. However, in general, sewn normally, without obvious jambs, although the presented photo clearly does not reach. In principle, you can order, but do not expect from the order something very high quality.
Delivery is normal on time, track tracked (ordered together with other goods). The quality of the fabric corresponds to the price-it is low. However, in general, sewn normally, without obvious jambs, although the presented photo clearly does not reach. In principle, you can order, but do not expect from the order something very high quality.
The order reached yekaterinburg in a month. Track on the russian federation was not tracked. Dimensions correspond.
The order reached yekaterinburg in a month. Track on the russian federation was not tracked. Dimensions correspond.
For these pieniadze as most recommend. Ladnie wyglada body. Fast shipment
For these pieniadze as most recommend. Ladnie wyglada body. Fast shipment
Fita Perfect. I took 1 size larger than i used to wear
Fita Perfect. I took 1 size larger than i used to wear
Norms
Norms
Normas
Very nice, same as description
muy lindo, igual a la descripción
Good quality. Model fits perfect