SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy buen producto para recomendar
Malla media, color brillante, súper
Muchas gracias, todo como en la foto
Solo un repedido.
No viene pero devuelve el dinero
¡Me encantaron! Los colores son hermosos, como en la descripción. ¡Es muy cómodo de llevar!
Muy buen producto, lo recomiendo
¡Muy buenos colores!
No recibió los productos (
Hermoso se vuelve muy delgado
Came a little more than two months later.
Super fast shipping!
Corresponds to the description,
good quality and size for 180cm is ok
Super, shipping to mailbox
Product as described!
Forever in my heart
Very nice and soft. They arrived in 1 month in Colombia. I like them, they combine very well with the skin of my legs
Came super fast! Love it
I’m like 170cm and its pretty short for me. I hope it will stay together more than week.
Pantyhose came for 2 weeks, just super fast quality is good, the mesh is strong, if not pull and gently use, for your money a wonderful product! On the photo without processing *
Very cool, rozciagliwe
I like everything, there were no problems, it was 1,5 months. I'm sorry that without a photo, but the product is not bad.
good quality, color, everything like at photos. it come before planning time . i was waiting for it only 3 weeks.
Nice product and fast delivery to NL
Excellent pantyhose. Color as photo
The color is not coffee, but red, like rust. delivery from September 19 to October 22 in Ro. the quality of pantyhose is good. it will fit up to 46-48 size. stretch well. As ordered, the middle grid.
The goods did not come. The store unconditionally returned the money
They look OK. Few threads sticking, but can be easily cut. 25 days to Croatia. I didn't communicate with store.
Not bad like
Not bad like
I love it! My heights is 1.70~ish (Eu) I recommend