SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent shorts, I recommend.
This is really a fine pants what great sits and a delightful fabric. Also portable Street.
Shorts Super, material class. Thank you store
Trop petit
Size
Tamaño
Nice product, arrived very quickly! Thanks
Not bad you always have to take one more size
shipping took nearly 2 months
Davolno cute
True to size, awesome thick knitted stretchable fabric. Fast shipping.
Good hunts wife really liked. At 42 size S as poured. Order 11.11 receipt 29.11
A la buena esposa le gustó mucho. Talla 42 S como se vierte. Pedido 11,11 recibo 29,11
Precise
Preciso
Perfecto
Super, my wife liked it!
¡Excelente!
Pantalones cortos cómodos excelentes...
Excellent comfortable shorts...
TALLA L se aproximó al ruso 46, elástico, sentado bien, transparente
Size very well, sexy .. I am satisfied
Tamaño muy bien, sexy .. Estoy satisfecho
Excellent quality! Thank you.
¡Excelente calidad! Gracias.
The product is as described and I am very satisfied with the purchase.
El producto es tal y como se describe y estoy muy satisfecha con la compra.
With the dress everything is fine, the length is beautiful.
With the dress everything is fine, the length is beautiful.
you can rest assured to buy! Goods are good and the store is also excellent :) will buy again
you can rest assured to buy! Goods are good and the store is also excellent :) will buy again
The baby is the same as the picture, the quality is very good, very suitable, overall satisfaction
The baby is the same as the picture, the quality is very good, very suitable, overall satisfaction
The service is very good,
The service is very good,
Tank top really cute good quality 13
Tank top really cute good quality 13
Cute as per zdjeciu, size approx recommend
I love this dress very much, come on time, fit well.
I love this dress very much, come on time, fit well.
Value for money,I like it very much.
Value for money,I like it very much.
Quality at the top
Quality at the top
Very cute and delicate, elegant, fine
Very cute and delicate, elegant, fine
Perfect, I suggest, really great
Perfect, I suggest, really great
Good service, enthusiastic attitude, worthy of recommendation!
Good service, enthusiastic attitude, worthy of recommendation!