SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this hair is everything and more!!! the length, texture intact everything is PERFECT!
It is like decrite, very synthetic that mixes and makes noeux because of the length, but the closure is beautiful well done, and the head net is to the exact size no need to add the tightening for me it looks like it was made on the head well measured, The wig is light, quantity of hair enough no lack ability to make braids in front has the closure very pretty
legit in love with this!!! The shipping was really fast thanks Noble hair will definitely order more in the future. Definitely recommend
ill come back and leave pics when i install, but wig is full and soft, gonna pluck for even more natural hairline but its really good
its very synthetic and long. i had to cut it a bit
This wig is boooomb. I've cut the hair because it was too long. the hair line just need some plucking to make it look more natural but overall i love my wig
Super, I will order more, the store is just umnichka
This wig is just amazing! thank you so much Dear Seller for such an amazing product and fast delivery ❤️
I love the hair so much.
Just the best item that is on this site
Hair chic, satisfied with the order! Very kind store put me gifts. The price is quite low for such pleasure
Wigs beautiful, long, cute
The wig is perfect! Exceeded my expectations, I'm in love with him! Does not shine, the most natural, very beautiful, but a little confused. Be sure to order more, thank you❤️ I note that the delivery was very fast.
The wig is great. Everything corresponds to the description. A little torn packaging, but I think it happened at customs. Included was a cap for hair and eyelashes. Color as natural. Hair well, very thick and long, do not shine. It was a month.
Amazing lace with very natural, dull, well made, length compatible and same time is light. Purchase made 21/01 and received in 14/03. The store took a while to make shipping otherwise all went well. Also came as a gift a pair of lashes. Bethlehem-PA
Excellent wig) 5 +++ The store is very nice to work
Excellent wig, I will definitely order more
The parcel was 45 days to Moscow. Wig chic. Thanks to the store for the gifts: eyelashes, hosiery cap for hair)). The order is satisfied)).
Thanks store! I'm excited about exactly what I wanted. The wig is thick and long, the texture is soft. Looks natural. Very good synthetic wig! Recommend! Thanks for the gift! I am very happy!
Received my wig store forever i lové you forever take care of you my friend
Chic wig! Long, light, looks very natural. As a gift put only Kapron cap.
The wig is incredibly beautiful, lush, not at all like synthetics, the store put the cilia as a gift, the same beautiful 3D I'm delighted to Yekaterinburg came for a month
The wig is just wonderful, thick and lush. I took on cosplay, I think I will use it in other projects. Looks natural (experienced a sock in a sharag), does not climb. Definitely advise
I am very satisfied with my purchase I recommend it
Nice, like in the picture, I love how long they are :)
Slightly does not match, but generally normal
I ameiiiii! Seller! Came the cap and still a toast false eyelashes!!! Arrived in a month and is exactly like the picture! Super recommend! Brazilian, can trust and buy! Looks human hair!
I would order another time know the best noble I love frankly
Shipment was quick. 2 weeks to my destination
Magic like usual my wig store forever happy New year my friend all the Best for you and your company i lové you
It's a very nice wig. Just like the description. Lots of hair, long and with good touch. Chopped hair is very good for prente and hair stripe. It is im per tante to use a net of the color of your skin, so you don't notice your hair from the root. Besides, the store gave me a hairpin and false eyelashes. Thank you!
Just gorgeous hair I will order more
Long and thick, rich color, satisfied, only why mesh on the forehead? Cut, but still a little visible, bend, hide.
I loveee it
Thanks for the cool wig!))
It's true to length. the hair is so soft I love it. it came faster than I expected. store is very nice. thanks dear
Very beautiful day
Shipping was super fast!
Love it!! Arrived in a bag- so it wasnt messy. Thanks for the gifts!
For the first time I bought a wig and did not regret it! He's perfect! Hair like human, no artificial shine. I'm delighted
Cool wig! I really liked the photo later I will add!! A bunch of gifts put the store! Thank you very much!!!
Came For 25 days in Turkey. all as on the reviews of others, for myself decided to cut the ends by CM 10-15. Since they looked very undense. Very lush. Look natural a lot. The store put the brushes and eyelashes as a gift. Unfortunately in Turkey take customs fee for all parcels. The seller is super. If I do not forget, then I will add a review from the photo on me