SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, just as photo , just as I wanted
Very good wig very very supplied in hair .....
The wig looks just super.
Wig liked
Peluca de gusto
Beautiful
Hermoso
Excellent i love it. Excellent value for money. I will do another command. Thanks You so much
Beautiful slightly too big for me and bangs too long but DaVero beautiful
Excellent. It is a very beautiful wig
Excelente. Es una peluca muy bonita
She took a wig for the image. For creative filming of video and photo, what you need, for life is hot. After delivery I bring the styling in order because the form is a little spoiled Ordered 11.11, came 16.12, took 23.12
Super wigs! Delivery is fast, does not shine, looks natural. Thank you store!
¡Súper pelucas! La entrega es rápida, no brilla, se ve natural. ¡Gracias, vendedor!
5⭐Many thanks to the store! the wig is excellent, the hair is soft, looks natural. easy to comb, there is no smell. the seller is sociable. very satisfied.
Fast Delivery: The product arrived in two weeks. Product that corresponds to the description. .. .. The wig is nicely cut and gives a rather natural effect... It remains only to see the result once worn!
Entrega rápida: el producto llegó en dos semanas. Producto que corresponde a la descripción. .. La peluca está bien cortada y da un efecto bastante natural... ¡Solo queda ver el resultado una vez usado!
Great wig, does not shine, soft hair, quickly came. bangs only trim and ready hairstyle
Well, somehow not very pleased. I bought a child 8 years for different holidays
Nice for the price. The bangs are a bit off.
Love it <333333
It's okay.
Quality black wig.! I did not regret that I bought it. In the kit with a wig there is an elastic band. Delivery was a courier. (Happy New Year
The wig is very good, even gorgeous, the store is super! Sent on the same day of the order, at the request without problems indicated a smaller amount, delivery month to Gomel, I recommend, nothing different from the wigs purchased from US
Impressed is very well, and she has arrived in her stipulated time, very happy.
Fast shipping! Nicely , recommended
Excellent!!! Arrived to Romania in about 2-3 weeks, which is excellent! Looks so natural, I’ll have to trim a little the bangs and straightened it, but it’s great anyway! Thank s so much!!!
Girls wig bomb, I really liked, take it will not yellow, those who go this form will be delighted with it, post like me!
Very nice soft and natural I recommend it 100% and very good the store and the competition arrive super fast Thanks
Beautiful. Good quality. I'll buy it again. Thank you store
It's not as long as it is in the picture.
Good, comfortable, looks natural, only need styling to do
Bueno, cómodo, se ve natural, solo necesita estilo para hacer
A good thick enough wig, does not look very artificial, the hair does not climb. I recommend the store.
Badly sits as if not fit in size
Quality is good, to whom goes care-buy. The wig looks like natural hair.
Beautiful wig, from natural hair not to distinguish, only to the touch it is clear that artificial. I would like the tree a little thicker, rare.
The fringe is not cut properly and the top of the fringe has a bulge but other then that its great!!
La Franja no se corta correctamente y la parte superior de la franja tiene un bulto, pero además es genial.
Cool wig, does not climb. It remains to understand how to dress))
Amazingly soft! Easy to put on and looks so good
Happy, for a masquerade just right.
Parfait
Parfait
reçu
Thank you, good quality
PARFAIT
Very soft and realistic wig, but the color is a bit darker. Thanks.
are so soft, georgeous wig
Nice wig.