SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I didn't get it. But I give the valuation of others I have bought and perfect. I'll buy again
Too cabbage I recommend the hair as real super thank you to the store and for these small gifts I would make photo rather
The goods did not come, the money was returned!
Very thick wig, very thick and long bangs. Ordered for cosplay, so then I will cut))0) came a wig for about a month
Super! Very thick, the rope is long, you can adjust to yourself. I'm happy.
Wig normal)
Very good wig, thick, does not shine, at the first combing almost nothing remained on the comb. Looks natural, I recommend a wig and a store.
thank you
Wig made with good material, though I have impression iż a little off rozjeżdża. Wine my hair.
I'm in love.
It's so fun and cool!
It will be necessary to cut the bangs and comb. I think there will be norms)
I liked everything, the rope is long, it is necessary to cut, on natures. Similar.
it tangle so quickly and is shading off but all the same I love the wig
I ordered January 27 at the Post Office received March 11, all as in the picture
Described as in the picture very nice I’m so happy thank you store
The wig is just super!!! Received in the post office. thick, as in the photo. count Black, the ears from the wig is not noticeable. very beautiful! the cap under the wig as a gift. thank you very much the store, liked!
The goods came in 3 days. The courier brought home. The wig was slightly bent, but everything was fixed by the rectifier. For its value 10000% justifies expectations.
En to is beautiful better than in the photo, bangs can be cut to taste
Very good product, beautiful cut, as in the photo Thanks to the store.
The wig is so beautiful. It looks quite real, it doesn't shine and it's very soft. It arrived in Brazil in little over a month, and I'm very pleased with it. The store was very nice and communication was great. I'm going to buy another one.
A little hair fall out, and so the wig is super
Love!!
good
I liked it very much, the wig, the hair does not fall asleep at all, only the bangs would be a little thicker. I want such a white one.
Delivery 1.5 months all corresponds to the description. She took 11.11. With coupons for 514 p, and from the purchase returned the hatchback 4% through https://cash4brands * Ru/referral-friends/? refid = 94762 & cashpromo = pr_94762 (replace * with.) Recommend product and service cache
The goods did not come, but the money was returned
Bien reçu Merci
It's just like the one in the picture, not nec is ita cut, the only small problem is that it is small mesh.
Photo spread before and after)) came with a courier less than a week in the Moscow region, super, I advise, as a real)
Great wig for your money! The cap is a bit large in depth, but not critical. By volume, you can adjust the elastic bands behind. Bangs long, trimmed in the hairdresser. Very thick wig, does not shine. When calculating, several hairs fall out (3-5 pieces at a time). Purchase is happy for all 100%.
Good
I'm very happy, the wig is super! Sent quickly!
Excellent, fast shipping
Excellent
Really good hair for the price. Doesn't look cheaper at all
Perfect wig, I really like it. True bangs long and hair fall out
Thick wig. Very interesting color. Dark red with buttering eggplant.
Great wig. It does not smell, the hair is similar to natural, when comb will drop a small amount of hair in the beginning. With further Combs, the hair does not fall out. Recommend this wig
The wig is just perfect! I'm crazy about him! The store is very polite and sociable. Delivery took less than 1 month to Moscow. as a gift put a hat)
Love!!
¡Amor!
Exceeded all expectations!!
fast delivery and very good quality .thx very much
Very good quality wig. Green hair. You can comb it very well. It comes with a grid to place it. It is a very good product for your price, highly recommended store.
Thank you very much to the store the wig came very good.
All as described, a good wig, only the bangs are long, you need to trim a little, and I like it so much. Thank you very much
Todo como se describe, una buena peluca, solo los flequillo son largos, necesitas recortar un poco, y me gusta mucho. Muchas gracias
Wig Super!!! Adjustable on the head! Setochka for sale! Hair thick, look like real hair!! Respect the store!!!
Good quality artificial hair.