SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super!!! In my 50 russian was afraid that they would be too small-even trim the straps will have to. Quality is super!!! I'm delighted!!!
She took the harness kit. Just super!!! A lot of hole to adjust the straps. Due to this sits perfectly! I advise on all 100%.
She took the harness kit. Just super!!! A lot of hole to adjust the straps. Due to this sits perfectly! I advise on all 100%.
Very good
Very good
It came in less than a month, the parcel with a half kilo weighed, the packaging is normal, inside the top and the bottom were decomposed according to different packages. In the kit put a bonus rubber for hair, nice Made qualitatively, odorless, leatherette soft, should not rub, in specialized stores such as at least 2 times more expensive Pleasant price for good goods About the size i can not say, took as a gift, but clearly not more than 46 russian In general, the store is happy, in the future i will order something else
Very good…
Nice. Took me about an hour to figure out which piece went where lol
Very nice, fitts well also a L/XL european size
Delivery is fast. Super quality: 3
Very good set, all crash tests withstood with dignity. Adjustable. As a gift came choker, nice. Order satisfied
Was afraid it wouldn't fit but the belts can be completely loose or tightened. Quality of the belts is good for the peice, they don't cut. You can also wear this as a large male easiky
item arrived in good condition
The order came quickly. Quality was satisfied
Thank you very much) everything is very beautiful and the order came very quickly. it sits perfectly!)
Mooi
Quite elegant and stunning as in photo
The Harness Set is really nice to the Price. Man has many adjustment.
very nice,shipped in 2 weeks only ,good quality :D
Conform to the photo, good quality at a lower cost, no smell of plastic and arrived very quickly
Excellent
Samara reached in 19 days. The quality is excellent. In the package, a nice gift. Recommend both product and store
Looks exactly like the image, adjustable with many holes so it can fit snuggly. The store had fantastic communication, thank you!!
Everything is super, the goods came quickly, only the bottom of course on thinner. My size is 46-48 and i have large lyahi.)) and so i advise everything. Thank you very much for the gift special thanks, very cute.
perfect