SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, so the quality... the seams are uneven, stitched like... a couple of times can and enough...
Great model! Quality of material and tailoring at height. Do not distinguish from luxury linen.
Thanks..it's look very nice good quality I like it.
I received the item,I'm very happy.
Panties of good quality, quickly came) cost this money
Panties of good quality, quickly came) cost this money
Chic
Chic
Good as described. The girl is delighted
Good as described. The girl is delighted
Nice, good fabric, hip, nice
Ok!
Ok!
Cool panties, match the description, approached on about 100. Reached 16 days in st. petersburg.
The size approached the ob-92. Super! And came quickly)
I’ve ordered on the 9th and arrived today (20) very quick. Unfortunately I selected the 3 pack and expected to get one of each color but got 3 of the same color, anyway my fault. Material really nice!! Truly recommend it!!
Nice, good quility panties. Delivery ~3 weeks Lithuania. Thx
Quality is super. Suddenly. In a branded bag, very cool. M size on the hips 87-90 excellent
Correspond to the pictures of the store. There were protruding threads.
Super, thank you
These are super panties. Pleasant to the body, beautiful color, stitched qualitatively. Thank You I took on the size more approached, free. In principle, you can take your size.
Beautiful panties, the only one wanted 3 different colors, and sent three of the same color, for which i reduce the rating
great quality
Very cute panties with interesting design and excellent quality. On me size l for 65/90 cm I definitely guessed with the size, so the model came to me perfectly. The upper part stretches a little, because it is rubberized. Yes, the material is not natural, so every day you do not wear such underwear. I also prefer natural fabrics, but all beautiful and lace models, most of them, are made of opposite materials. Very beautiful design with lace and patterns, made qualitatively and neatly. No protruding threads and sloppy seams.
Excellent panties, wonderful quality, fast delivery. Size l perfectly fit the volume of the hips 91. I recommend!
Excellent quality, 1v1 as a well-known brand (compared with available underwear) thin with the size of xs-s i recommend to take m-sit chic) the store a little longer than usual collects the order, but the result is worth it. Approximate waiting from the moment of order to receive the goods 1 month.
Love it. Very comfortable & flattering. Has lining at the crotch area. May order other colors.
Synthetics, but pleasant to the body. Delivery a little more than a month.
This underwear has small. If you are from Brazil and have Hip between 90cm and 100cm should choose size G but still is a little tight, very little… Above 100cm is better not buy
I ordered 5 different panties at once, the quality is excellent, but the store long sent