SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfecto..
Muy bonito blanco todavía bisabuelo regalo enviado muchas gracias por las máscaras atractivas
¡Gracias ocheeen genial! ¡Ordenaré más!
Los productos enviados por el vendedor rápidamente. Los productos llegaron al país de destino y se perdieron. Abrió una disputa. El dinero se devolvió rápidamente. Lo sentimos. Realmente quería este modelo
Bragas, gracias
¡Todo está bien! Tardó 1 mes en llegar a Moscú. Las roscas no sobresalen. Costuras lisas
Bonita tela. Sice se ajusta bien. Entrega rápida, estoy feliz
Me encanta. Te aconsejaría tomar tu talla porque es verdadera a la talla
Bien.
¡Genial!
El paquete pasó aproximadamente un mes a RB. Miremos más a fondo, ya que estará en el calcetín y después de lavarlo.
Hermoso. El tamaño es 42 excelente. Máscara de Ojos de encaje de regalo
¡Empinado, en mi m se sienta perfectamente) también en una máscara de encaje de regalo puesto!
Súper
Great panties! Quality is good. size L on OB 96 sat perfectly
a bit small on my 90cm waist. I took medium
very good quality and very fast shipping
Quality is good
Very beautiful linen, in stores in Russia in 2-3 times more expensive similar quality
The quality is excellent. It was necessary to take a larger size. In general, satisfied. Seller recommend
Quality is good. Neatly sewn. Put a gift, but I do not know what these stickers are and why they are. Thank you very much!
Very high quality panties! I recommend
Super! My wife liked it. Asked to order more
Came very quickly, 3 pieces for some reason, but okay, look and judge remarkably
arrived to LT after 2.5 months. as described
Size M enough small, you 'd better order about size wiekszy
Goods consistent with the description
Interesting model, synthetic fabric, slip, but the view is good
Good panties! I ordered m on the thigh 93. Very high quality! I will order more!
Before Syktyvkar for 3 weeks. The quality is good, the thread sticks out to a minimum
I recommend them!
she's gonna love them
IN UK I wear size S (34/36) here wzięłam L and fit. Are mega
Good
Super. Thank you for gratisik
Fabric good quality and fast shipping
Sintetiniai, bet Labai grazus IR kokybiski
Quality perfectly sit perfectly
They are just super, ordered such from another store, were large, and these on the hips 93 sat well, delivery month to St. Petersburg
They are just super, ordered such from another store, were large, and these on the hips 93 sat well, delivery month to St. Petersburg
AMAZING QUALITY. Very high quality fabric. Style is AMAZING. Yes, it's a little expensive... but it's worth it for sure.
It's a very good product, I'm not disappointed! Good value for money, in addition the delivery was fast. I recommend and think to resume in the future.
Excellent beautiful. On the hips 92 L perfectly sat.
Excellent beautiful. On the hips 92 L perfectly sat.
Good briefs
Good briefs
I recommend half liked
I recommend half liked
Panties pts quality! I ordered 3 different colors. Black most spectacular)) sent for a long time. But then pts quickly delivered to moscow. i recommend!!!
Panties pts quality! I ordered 3 different colors. Black most spectacular)) sent for a long time. But then pts quickly delivered to moscow. i recommend!!!