SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came in a month. On the suit there are no complaints, in addition to the fact that the swimsuit itself (black), and this is a straight swimsuit, on the chest itself did not stick, had to attach lyamochki (which unfortunately is not included), on the zone of Biki it sits higher and stretches far from as in the picture. Although the size of S is stated, even in my 40-42 it is not enough. Ears will have long and hard to straighten the wire, the cuffs are large, and the Butterfly diverges the thread. For 450 rubles it seems normal, but I'm a little upset
I arrive before time, very nice, pity it is very small, my height is 1.60
llego antes de tiempo, muy bonito, lástima que es muy pequeño, mi estatura es 1.60
I arrive in the right time, I send it as quickly as possible, and complete. Thank you.
Beautiful costume
Beautiful costume
Good quality, delivered super fast! It's a little small, if tien is the long torso is te not your costume, but otherwise all great!
At 46 1 take a larger size, barely to the chest stretched, slides. Ears about nothing, on the baby's head...
At 46 1 take a larger size, barely to the chest stretched, slides. Ears about nothing, on the baby's head...
Regular product
.
.
The headband does not hold well, the bow to the neck is black and smaller than the image and the body is short, the breasts stand out over it. The tail did not last 2 minutes
the ears are nice and the other Stuff, the body Part was to small
Beautiful Quedo
Nice
Unfortunately, the body falls from the breast while raising hands I have to sewing the straps. The tail is very high
Unfortunately, the body falls from the breast while raising hands I have to sewing the straps. The tail is very high
C like the photo except that there is not the butterfly that is on the neck but c pretty and c in the precise time
Fast shipping good quality for the price , recommend store
Fast shipping good quality for the price , recommend store
The height is small. From the chest slides. Tail against navel. Excellent only ears =) The store should describe the size more clearly.
Similar to pink color, the ears are better secured here, but still not sure about wearing them. Other than this, even with the bow in black color, it's all fine.
Body itself seems fine, but the ears are a bit dirty. We won't be using those anyway because the wires are sticking out uncomfortably. Will have to get another ears set, but even then, the body, bow and armlets are worth for the price.
Very dirty things, had to try to clean. Tail on the back, out of the ears sticks wire, which can be cut
Very dirty things, had to try to clean. Tail on the back, out of the ears sticks wire, which can be cut
Item as described. Shipped promptly. Recommended store. Nice adult costume.
Item as described. Shipped promptly. Recommended store. Nice adult costume.
Shipping 5 weeks. Suit without loops, from the chest falls. The tail is clear on the back ..... The size does not match the description.
Pretty cute set but definitely visible for the price- if you're a little larger (like me) it feels and looks a lot like a swim suit! :p Either way my review is similar to other reviews, and the photos they include are all very accurate. Not exactly the same as the photos, but still for the price it's not a lot to complain about.