SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Phenomenon
très belle chaîne.
Conforme au descriptif
Второй или третий раз заказываю эти цепочки. Очень красиво ходить с ними на море. Заказывала 2 продавец прислал 3. Спасибо ему за это :* пришло быстро, за 2 недели !!!
The second or third time i order these chains. Very nice to walk with them to the sea. I ordered 2 store sent 3. thanks to him for this: * came quickly, for 2 weeks!!!
جميل.
Beautiful.
It took me days to get here, when i didn't need it anymore.
Very nice!
Very nice!
too small, I did not communicate with the store
so beautiful
so beautiful
so beautiful
Tan hermoso
Отличная цепочка, на талию 76 см подошла . Мне нравится.
Excellent chain, at the waist 76 cm approached. I like it.
All is good! Thank you!
All is good! Thank you!
All is good! Thank you!
¡Todo está bien! ¡Gracias!
Как на фото,один в один.
Очень хорошо для своей цены
Very good for its price
Товар не пришёл
The goods did not come
Pas tes solide
pas tes solide
Długa wysyłka ale produkt zgodny z opisem.
Long shipping but product consistent with the description.
Gorgeous.
tres jolie
не пришло , но деньги вернули
Did not come, but the money was returned
quizá algo grande, pero bien
Maybe something big, but fine
Super,thanks!
Качество норм, как на фото. Доставка почти 4 месяца до МО. Уже и ждать перестала
Quality norms, as in the photo. Delivery is almost 4 months to mo. Already and wait stopped
Bon produit
Bon produit
Cute!
Cute!
ok
Bien.
Hello, Product corresponds to the description. Thanks a lot. With best wishes. AK
Hello, Product corresponds to the description. Thanks a lot. With best wishes. AK
the size of the chain is larger than expected and it doesnot even fit to my waist coz of large size
Tres joli, j aime beaucoup. Mais c est dommage il est court pour moi.
Parfait