SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Todavía no me he vestido, pero se ven bien. Las cuentas se pueden mover y permanecer en el lugar donde las ponen)
Un buen juguete... Me gusté tanto a mí como a mi esposa
Bien.
Hermoso. Este vendedor ya ha pedido rojo. Se sienta perfectamente
+ + ¡Estoy encantado!)
¡Gracias, muy bonito!)
Rewelacja recomienda todo según la descripción
Como se describe. Parte superior
Todo bien
Muy agradable recomendar tienda y entrega rápida del vendedor
Bien elástico. En las caderas 102 excelente, muy sexy
El lino corresponde con la descripción y las fotos. A 44-46 ruso perfectamente sentado. Entregado en 2 semanas. ¡Muchas gracias al vendedor! La compra está satisfecho
Recibió el paquete en un mes, con seguimiento completo a la oficina de correos) el precio de 80,22 rublos pedidos en la acción 11,11. Recibido 9,12. El precio es demasiado alto, otros vendedores y sin existencias el precio era más barato)
Súper
El producto corresponde a la descripción.
Vino durante 1,5 meses
¡Saludable!
Super, I did not think the quality is excellent, I really liked it, and on my 50 size came up
The goods did not come, returned the money.
Fast delivery to Almaty. quality seems good. beautiful.
Sexy!!! For the gift itself))))
Approached on about 104, do not press, sit comfortably.
My husband is impotent but when I dressed these panties he so got up a little two ribs did not break
All the rules.
Fit All
The parcel came almost three months later, even opened a dispute and returned the money! Now there is goods and money, XS how to transfer the store, wrote to him, waiting for the answer. The seller sent the parcel on time, there are no complaints to it. There are pritensia to ukrmail. so the seller recommend.
It's okay.
Super :-=)
Quality is super!!!
χχ
Quality pleased. Recommend to order
The product corresponds to the photo. Delivery a little long: 5 weeks
Fully corresponds to the description... Thank you store
I didn't. Money returned
Incredible sexy, pearls could be a part of play. Realy recomend
Just horror delivery 76 days with such that I have long received it
Panties fire))) the protection of the order ended, and they did not come, did not open the dispute, decided to wait and did not lose, thank you)
All correspond to the description
Sexy pretty as described
Did not receive the money returned
Did not cut money returned
Stitched qualitatively, went a long time, 48 Rus climbed.
Stitched qualitatively, went a long time, 48 Rus climbed.
super
super
To Rostov-on-Don delivery month. The product is quality. I recommend the store!
To Rostov-on-Don delivery month. The product is quality. I recommend the store!
Everything is fine
Everything is fine
The order did not come, the store returned the money.