SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Los colores buenos tienen un brillo y brillo excelentes
1,5 meses hasta San petesco. Todo bien
Beautiful suit. Fast shipping. Good packing. Contact store. Quickly gets in touch and complies with the wishes of the buyer. Thank you.
Hermoso traje. Envío rápido. Buen embalaje. ¡Póngase en contacto con el vendedor! Se pone en contacto rápidamente y cumple con los deseos del comprador. Gracias.
Great, but I paid a tax.
Good
Good
Bueno
Very good product! Fast shipping! Attention one size fits well for a size s
¡Muy buen producto! ¡Envío rápido! Atención un tamaño se ajusta bien para un tamaño s
Received its beauty) very quickly came the order. Beautiful, the size is perfect (i have 40-42) live better than in the picture, it looks very impressive. I recommend! :))
Received its beauty) very quickly came the order. Beautiful, the size is perfect (i have 40-42) live better than in the picture, it looks very impressive. I recommend! :))
The costume is just gorgeous. Exactly as in the picture of the store. I'm very delighted. There are certainly tiny shortcomings (the length is big, the belt is a little more), but this is fixable, and everything with the rest is good. Sfor for fast delivery, surprised of course. The seller is sociable, just fine. Prosperity to you.
The costume is just gorgeous. Exactly as in the picture of the store. I'm very delighted. There are certainly tiny shortcomings (the length is big, the belt is a little more), but this is fixable, and everything with the rest is good. Sfor for fast delivery, surprised of course. The seller is sociable, just fine. Prosperity to you.
El disfraz es precioso. Exactamente como en la imagen del vendedor. Estoy encantado. Sin duda hay pequeñas fallas (la longitud es grande, el cinturón es un poco más), pero esto es reparable, y todo lo demás es bueno. Para una entrega rápida, sorpresa por supuesto. El vendedor es socio, muy bien. Bienestar para ti.
in love with the product i ordered 2 but the skirt is very very fragile and the marial will rezist a little
in love with the product i ordered 2 but the skirt is very very fragile and the marial will rezist a little
The product came very quickly, the quality is excellent, very satisfied, everything corresponds, but the size is very small. Calyx probably somewhere on the first breast size
The product came very quickly, the quality is excellent, very satisfied, everything corresponds, but the size is very small. Calyx probably somewhere on the first breast size
It's wonderful!!! thank you, dear store!!!