SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
color not exacly like the picture.
I advise the store and the goods. Wig just bomb!!!
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Very beautiful, and looks like its own. The hair is very soft. With the first calculation a little climbed, but not critical. Put a very comfortable mesh, though she stinking Sho Fucked
The product corresponds to the description, the goods delivered super fast. Seller recommend!
I love the wig it looks amazing!
I love it
gorgeous, looks like a real expensive wig!
Cool. Delivery slightly less than a month
Beautiful. Excellent material
Shvidko, yakisno))) peruka bilsh iaskrava, nizh in the photo, shcho to destroy the food of the kraschoyu. Zamovila 29 lutovaya, pribuv through two tight. Definitely save the store at the list of lovers)))
Ok
Fast shipping
Fast shipping honest store
It doesn't match description exactly
Rewelacja! Look like real hair. Additionally siateczka trzymająca natural hair. Order more! Recommend!
The wig had a marriage in the most prominent place, the color is not as white as the store's photo and the length is shorter. And so the wig is thick and the curls are beautiful very
Unfortunately just not received on time
good!
Different color wigs than the zdjeciu
In Ukraine came in 2 weeks, in principle for the photo is good. For the street it can be seen that not real.
Super recommend delivery 10 days
Stunning!!!!! Thank you:-)
Wig cute, color blonde: gold, beautifully is arranged, very fast shipping. Wszytsko for 5 stars
Wig cool) looks like natural hair, soft does not shine! Very long truth waited, but he is worth it
Beautiful wig
Cool wig, but a little shorter than in the photo.
Stunning wig!!! Thick, lush, natural, well sits on the head! And came very quickly! I'm happy, come true long dream to have long hair!
Very long went, but the product corresponds
super
so happy
Shipping 2 wks. For this price wig is pretty cool. recommend
Thank you very much, I always buy at this shop. And the pelucads are great. Customer service is exceptional. Very happy thank you!
THE color is not the picture, is more pink blonde
Very good wig! Delivery to Tambov 18 days. The wig came exactly the same as in the picture. I am happy with the purchase. I recommend)
thank you!
Very,very beautyful!!!
Looks good, the quality is not bad. Overall satisfied.
Sits well, looks natural. Inside there is a buckle for fitting under the size of the head. The quality is excellent for this money. Shine and Perm are not excessive. Thick, long hair. I recommend both the product and the store.
I love it
I looks nice, on top a bit dark. SUPER fast delivery to the Netherlands
Me veo bien, en la parte superior un poco oscuro. Entrega súper rápida a los Países Bajos
ok
Not much. I will not wear
I am happy with the purchase, a little hair climbs, walked about a month
Estoy contento con la compra, un poco de peluquería, caminé alrededor de un mes
With a super hat!
Very good wig, odorless. Came within a month
Very good wig, odorless. Came within a month
very good product well made and exactly like the picture. Seller is very good and would recommend them. will be buying from them again.