SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect! The straps are all whole, even. Can be adjusted each. Only all 4 side straps are the same length, but it does not interfere too much. Basically, the belt at the waist without problems can make additional holes and fit under your size. I was looking specifically for suspenders for stockings, but this Garter I liked those, that there are also straps on the straps, which can be worn with pants, and rabbits, which can be worn with stockings. I was afraid that the rabbits would be sharp and tear the stockings, but they are surprisingly not so cruel.) so a couple of times even flew off the straps. By the material-of course, it's not leather, but quite a good substitute. It feels like a mixture of eco-leather with rubber, and on the inside a pleasant soft material. Does not look cheap. Достовka in general is super fast, from China came literally days in 4, well, then another week walked through the spaces of St. Petersburg sorting points. I did not communicate with the store, there was no need. In general, definitely 5 +.
Very good.
Hooks are easily released but for the cheap price it is OK.
perfect
Item only arrived today after weeks of trying to find out where it was, stores communication is terrible!
Just super, adjustable in size, no smell, came quickly. Thank you store!
Everything is super!
The goods did not come, the money was returned
The goods came: ordered 11.11, received 27.01 (without comments), the store sent almost a month later. On Me (OB 88) slightly hangs in the waist, you can cut, and it is unclear what to come up with straps: in front hang, since the front and back straps of one length (here already wrote about it). And so norms, I remove stars because of the delivery
as pictured
The goods did not come, the money was returned
Everything corresponds to the description, the belts are adjustable. I liked everything!
Great item. Just as described. Sexy and comfortable.
Excellent belt, soft, looks cool delivery month
Very big, too big
Thank you very much, the product really liked. My husband was pleased. Got 2 months to Chelyabinsk.
Cute, but a little bit small for big thighs..
Cute, but a little bit small for big thighs..
No smell, very soft skin and comfortable! Thank you! Very satisfied!
Nice
very good
Super ;)
Very nice material, good quality, arrived very fast.
All excellent thanks) but heavy)
Todo excelente gracias) pero pesado)
It came in a month and a half! The order is happy!
Excellent quality!
Good quality. Thick leatherette, bows also made of leatherette
It was a month and a half, took it from the post office. The belt is soft, on the Ob 90 to the last tightened and everything is cool. All adjustable
Mounts in this place do not hold well... From any movement flies away. But in any case, this thing is cheaper than overpriced in stores many times.
Just a chic Portuguese, the quality is very good, ordered it at a discount of another 11.11, went very long, the store barely got in touch. I ordered one, came another, but even better, I'm even glad that so confused the order (which came to me more expensive)
All as in the photo. Very high quality! Straps are soft, adjustable everywhere. Put a hair band as a gift :) Thanks!
Very cool suspenders
To sympathy sent the wrong model, money returned The fact that the quality was excellent, but the growth of 153 will be great (I'm about the model LP-009) The parcel came very quickly.
Very cool thing. For such money just class Everything is adjustable to any figure. The spouse is delighted. Soon we will test, I think we will be satisfied
Muy guay. Para tal dinero solo clase Todo es ajustable a cualquier figura. El esposo está encantado. Pronto lo probaremos, creo que estaremos satisfechos
I liked it very much, everything is quality
The shipment was cancelled, but the store sent it again!
Great garter. Good quality, and looks just super!
Great
Genial.
Very fast shipping
muy rapido el envio
Perfect. Thanks ;)
Perfect. Thanks ;)
Garter fire. It's great that with clips, you can wear with stockings
Delivery in three weeks. As in the photo, good quality, did not even expect! I recommend!
The store sent the goods quickly, came in two weeks in St. Petersburg, the quality is good, made of leatherette
Not very smoothly done, but this is not noticeable
The goods are good, but the store sent the wrong model