SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On a thin hand was too big. And so beautiful.
Beautiful, comfortable, included 1 glove, so order immediately 2 pcs. Excellent Product, recommend
Beautiful, but fragile, a couple of times to dress.
Funny
very good!
The chain from the bracelet to the ring is much longer than in the photo of the store. And on the thin hand the bracelet is too wide, even if fastened to the nearest link. And as a whole cute
For this money is very beautiful. The chains are not strong, but I'm happy.
Cute, but the chain is too long. The ring size is adjustable.
It's very nice. Thank you.
So.
The product is excellent and corresponds to the description. All in their places.
Everything corresponds, ordered for the child, the ring is just a small size
Pebbles peeled off. Ring crumpled diformative
Beautiful I love them❤
too big but still beautiful
Fine product, I love it!!!!!
Cool thing! Delivery to Astana fast! Ordered October 28, it came November 15! Thank you very much to the store! I will order more!
Shvidko... yakisno
Shvidko, yakisno
Pebbles fell off and lock although it's cute
Pebbles fell off and lock although it's cute
is cute not the good quality i take two different parts keep flower park use well good
Bien
Bien
I was very nice, but I paid 12 bucks for it. My hand in 15 days
I was very nice, but I paid 12 bucks for it. My hand in 15 days
Looks like the picture
Looks like the picture
Se parece a la imagen
Not a beautiful rose. Long shipping
Nice
Nice
This product i purchased with an epn extension and saved already $100. It helps to save up to 8.25% of the purchase cost on aliexpress. Use my link gotochkaby/2l7psn everything is fine! Excellent packed!
These are just as I hoped they’d be. They fit fine and appear just like the photo. The ring is adjustable and the chain around the wrist is too. I’m happy with this purchase. Shipment was fine with no problems.
These are just as I hoped they’d be. They fit fine and appear just like the photo. The ring is adjustable and the chain around the wrist is too. I’m happy with this purchase. Shipment was fine with no problems.