SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Los productos llegaron hasta la medida
Material muy bueno. Se ve bien
Largo caminó casi 90 días, sin seguimiento. Medias como en la imagen, bonitas.
Supermedias. En altura 162 la longitud es buena
Cómo añadir una foto
Sentarse bien y hermoso
Súper
¡Las medias son preciosas! Se produjo rápidamente, bastante denso y se estiró bien. Lo recomiendo.)
Todo llegó muy rápido en dos semanas. Lo recomiendo
Medias divertidas
The parcel did not reach, returned the money
El paquete no llegó, devolvió el dinero
Within 4 weeks to receive. Top!
The goods did not come, the money was returned
FSE as on pictures. Delivery is hellish long to Peter. Well,, 40 days went
On growth 162 excellent
Parfait
Good quality welcome to touch
Great. Very I podobają. Cool material. Recommend
Did not come, money returned
Beautiful, good material.
Good quality for this price
Companion store with color. Money returned
All as in the picture. Perfect. The only thing that went about 3 months. bows on glue
Nice
Very good, dense. Thank You
Very good, dense. Thank You
Well, very debts went, the quality is good
Well, very debts went, the quality is good
Long walked, but look great
Long walked, but look great
Perfect!
Perfect!
Good quality. Shipping 2 months
Good quality. Shipping 2 months
THE lace dropped before use, but the rest of the material has good quality.
Slightly small size
The goods did not come, but the conscientious store returned the money. Thank you.
The goods did not come, but the conscientious store returned the money. Thank you.
Bows are glued and even exactly) the stockings themselves are also pleasant. In general, excellent.
Bows are glued and even exactly) the stockings themselves are also pleasant. In general, excellent.
Excellent stockings.
Excellent stockings.
Excelentes medias.
Envío muy largo
Tardó mucho en llegar a San petesco, casi 3 meses. Embalado en una bolsa de plástico normal, pero nada dañado. Hecho cuidadosamente, no hay olor extraño, nada sobresale en ninguna parte. Moderadamente fuerte. No se caen de los pies. Se ve impresionante. Lo recomiendo.
Funny, to the maid's costume the most
Funny, to the maid's costume the most
Everything is fine, stockings are excellent, bows are in place. Thank you
Everything is fine, stockings are excellent, bows are in place. Thank you