SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look like the picture. Very nice touch, But the higher person too short. Although it is I'm sure glad I will still order.
Look like the picture. Very nice touch, But the higher person too short. Although it is I'm sure glad I will still order.
the size is really tight; it barely fits on me.. I think the quality is worst than the other one that I ordered.
nice and sexz stocking
Nice pretty fast shipping
Nice pretty fast shipping
Sip
Sip
a bit smaller than expected
a bit smaller than expected
Extremely small size
Super! Very beautiful on slender.
Come fast enough. Pantyhose of good quality. I recommend. Thanks to the store. Very happy to buy
Very cute and high quality! Thank you!
The goods did not come, the store is well done, immediately returned the money, thank you
At 46 did not fit about 100 cm, landing is low. the elastic band does not stretch at all, so that the bows sit in place the elastic band turns out at the level of p... y, and do not pull it higher. i gave my tribe 12 years. quality standards.
Good! Thanks :)
I'm fast.
Well, to say the goods are quality, but the orders are not satisfied because of the carelessness of the store, ordered different pantyhose came the same two pairs, melted and besides the delivery was before the tula region for two months, for myself i decided in this store i will not order. outlined shorter.
So cute, thick and good quality! Arrived quickly, I will order again for sure
Nickel
Beautiful pantyhose
Thank you. I ordered my wife.
Just like the picture, arrived without any problems.
The order did not come, the money was returned immediately
The second time i order and does not come, disappointment :(
Nice
Super!!! Very good quality! I recommend!
Delivery 20 days to nn, quality
very, very short. at first i thought they were toddler tights. quite tight as well, but stretchy enough to *just* get them on. wasn't concerned with them ripping as i struggled to pull them on as the fabric is quite dense but the stretch lightens the denier of the tights quite a lot. hard to get over bum/hips cuz its just so tight, they are very compacting. if you have long legs wouldn't recommend. does look cute tho once you do get them on :) ordered 2nd of september, arrived 20th of september to NZ
The product was a bit too 'tight; but nonetheless fits. Thank you for the product!
A bit too big, but i have a small growth, and the quality is very even nothing
Fast reception Good quality and good size To see the use .. I recommend this purchase!
Amazing beautiful quality
Shipping faster Okey