SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Its a cute harnass but The material is cheap and the plastic rings broke fast.
Quality is good! Looks great. Delivery to the south of Russia 1 month.
Disappointed with this its huge and very poor quality not what I was expecting
its a bit difficult to fit
Very good.
Muy bueno.
wrinkly but good
wrinkly but good
Very cool bondage, all straps are adjustable, the quality is excellent, the body looks super! Delivery is very fast, store thanks.
Very cool bondage, all straps are adjustable, the quality is excellent, the body looks super! Delivery is very fast, store thanks.
Super, really like it, but it's hard to tighten normally from the first time)
Super, really like it, but it's hard to tighten normally from the first time)
Amazing girls arrive exactly the same i love!
Increíble chicas llega exactamente igual me encanto!!!!
All perfect!
52 days to arrive in colombia but i am satisfied
I had to pay 79 kronor for Swedish customs but the product was just as described
I had to pay 79 kronor for Swedish customs but the product was just as described
The product is very cute but I would have preferred that the material was more rigid.
The quality is good, the belts are adjustable. all tight and beautiful i'm delighted. delivery a week to the moscow region
The quality is good, the belts are adjustable. all tight and beautiful i'm delighted. delivery a week to the moscow region
Adjustable straps. I had mine on the tighter side and just cut off the excess strap so it didn’t stick out (too lazy to always tuck in). Looks cute and it’s decently comfy for a harness
Looks just like the photos and all straps are adjustable
Very nice and similar to the one in the photo. I can't wait to try it on, though it looks like it's complicated. Surely it's only the first time.!
The very attentive store, product just like in the photo
Good and came quickly, very satisfied, thank you!
Good and came quickly, very satisfied, thank you!
Fits very well, quality is great for the price obviously. Can’t wait to wear it for raves and festival season!