SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
Perfecto.
Not the E released but they're beautiful so far everything fine perfect I just put them on for the photo
I arrive very fast the only bad thing is yours packaging peeled a little bit
Llego muy rápido lo unico malo es el tuyo empaque se pelaron un poco
Went long.
Good product
buen producto
My pair has just arrived and I'm just too happy, there size is correct, corresponds to the photo. And the deadlines are respected, it arrived before the scheduled date. The follow-up is also correct.
Mi par acaba de llegar y estoy demasiado feliz, el tamaño es correcto, corresponde a la foto. Y los plazos son respetados, llegó antes de la fecha programada. El seguimiento también es correcto.
Beautiful and super fast
Hermoso y súper rápido
too big I ordered according to size chart
Demasiado grande ordené según la tabla de tallas
Top + gift
Excelente
Excelente
Arrive on time
Llegar a tiempo
Thanks
Gracias.
Love them!
¡Me encantan!
Shows are great, they look like the picture. I measured my foot according to the size chart and ordered that size. But it was about half a size to small. I would say measure your foot and go half a size or a size up from what the chart says.
Really nothing to say just beautiful
All as in the photo, the size came up perfectly
It's come to me in ten days to Valladolid, it's beautiful
Gorgeous
Hermoso
Parfait
Parfait
Consistent with the photos, it goes to me pile hair must take a size above, they are serious beautiful, it happened faster than expected
I stay very well I'm 36/37, I ordered a 37 and I look good. Very happy
Vendedor confiable temporada a los mensajes והנעל מעלפת como la imagen vino de-31 días hábiles (los días hábiles son de lunes a viernes)
¡Estoy totalmente enamorado! El tamaño es preciso y el vendedor se ha comunicado bien conmigo de todas las formas, gracias
The sandals arrived before time the perfect size I have a 37 and the equivalent fits me well are beautiful and very comfortable I will buy again
The shoes are just perfect! And the delivery went fast as well, arrived in Norway short timer after i purchased my order! Thank you so much, i am a very happy girl
Perfectttttttttt
Love them
I love my shoes !!! Perfect size and only took 3weeks.
I love them and super comfortable graciass
Muchas gracias
Como se muestra, hasta ahora todo bien. Todavía no los he usado. Llegaron rápido.
Las mejores chicas que recomiendo que haga un 36 y he tomado un 37 es perfecto. Llegó por adelantado y muy buen vendedor
Llegó a Miami en 23 días. Hermosos zapatos por precio. Gran oferta
Exactly coe on the photo but it's too small
PERFECTOS. Aunque para una talla 35 (4) queda algo de holgura detrás del talón.
Perfect. Although for a size 35 (4) There is some slack behind the heel.
¡Perfecto! ¡Exactamente el mismo tamaño que he elegido! Llegó en 2 semanas. Lo recomiendo
Just like on the Web