SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, I ordered it during the pandemic. The shoes came for 17 days before the mouth. with the size guessed, only here the legs slip, and when the fingers stick out, looks fast, and so everything is fine.
received. pretty shoes.
Shoes were great
They're beautiful. But not to get out of rumba. I wanted them to wear with a dress but I see they're uncomfortable and they're a little big
The shoes look just like the picture, but if you have a slim feets (like i do) it will slip through the front (and I even took a smaller size bc of my slim feets!) No way I could ever wear them...
Gorgeous Shoes I love you ^ ^ ~
Super Good everything! Yego before expected
Are beautiful and comfortable, I loved
Very very polite and supportive store. 100% recommending the seller..
Am in love!!!
Took 9 days!! Very fast delivery
Wow!! Love it
Recommend to take measure more even 2 sizes but מהממות ובדיוק like in the picture
Received my order in less than 2 weeks! Heels are exactly like in the picture and I love them
The size is good
Very nice shoes Thank you store
Make sure you buy your true heel size, mine fit perfectly
cute! my kind of shoe! well-packed. love the height! love the sexiness of the shoe! and it fits perfectly àawesome! store
The finish was a little ugly, you can see the glue and some unfinished details
la terminacion era un poco fea ,se le ve el pegamento y algunos detalles mal terminados
Absolutely gorgeous will definitely purchase more very fast delivery
Love them and they are very comfortable
Basapolos are good, for how strong I do not know, we will snap in the summer.
Really beautiful, the size I measured by cm and it was very exact, the shoes are perfect and arrived in less than 40 days,
Packaging arrive in bad condition
I love it. Exactly as the picture. Fast shipping
It fits perfectly
Really is very beautiful
Super HAPPY! They got here super fast. They're just like in the picture. I measured my foot and asked for half a point more, which is always better than a bit. And I'm doing great!
The shoes are just like the pic shown. Very sturdy just hate they are 2 small. But I am reordering for a bigger size.
The shoe was as expected but please go up a shoe size!
Usually a 9, ordered a 10 and it fits perfectly.
Excellent fit; look very nice!!
Excelente ajuste; ¡muy bonito!
Very beautiful! Great material, no defects, is very well made. 'M FEELING A KARDASHIAN!! Thank You store, you was amazing in service. Can buy without fear.
They arrived in 2 weeks in the United States, nice sandals very fine transparent materials, looks like it was going to burst. they're not good quality.
There's a glue slightly everywhere
The shoes are just perfect ! Very polite !!! Thanks store
¡Los zapatos son perfectos! ¡Muy amable! Gracias al vendedor
very nice thank you
Love my shoes. perfect fit
Me encantan mis zapatos. Ajuste perfecto
wow I love it so much
Number 4 (35) super beautiful.. Perfect