SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really loved it. it doesn't come much hair or little, don't get tangled and don't look bald you pick up hair with braids I loved the product, nothing else needs to stretch the bangs to taste
Very satisfied with its order. Arrived on time. Wig without bald, very pleasant to touch. (Only need styling wig) ♡~
Very satisfied with its order. Arrived on time. Wig without bald, very pleasant to touch. (Only need styling wig) ♡~
Everything is fine. Up turned out to be a little more, the skirt is just, but very short) the hair is very pleasant to the touch, but you will have to trim yourself, and still a little lively. Delivery in the area of the week, very satisfied.
Better quality than expected, exact description. Just need to prove it.
The wig drops hairs, size l for a skinny 11 year old girl, but high 167cm high waist skirt was very short.
omg I'm so happy. it came to me so fast and i took an L and it fits perfectly (I usually have eu M) skirt is short but i love it
omg I'm so happy. it came to me so fast and i took an L and it fits perfectly (I usually have eu M) skirt is short but i love it
Shirt is too small i ordered a large and im a medium
Very cool, only a little jacket is great. The wig is a little bald and lazy, and so just super! For such a price, i advise everyone
Very cool, only a little jacket is great. The wig is a little bald and lazy, and so just super! For such a price, i advise everyone
great for.my yuno
The outfit is very beautiful I put M and I took XL it is not too big I even the skirt has changed because if we put it high it is very short but low it does not close for the wig buy there apartment the one with the costume is not stylized and not very Provided delivery date respect
Nice quality for the price, wig is a bit thin and needs adjustments as expected, shirt is semi-cropped but skirt is high waisted so it looks fine. ig: chiisyu
Perfect
I arrive very fast and this perfect
Llego muy rapido y esta perfecto
It came so fast!!
It came so fast!!
The order arrived quickly. Everything is fine, the quality is good, the wig does not climb much, but you need to put it yourself.
The order arrived quickly. Everything is fine, the quality is good, the wig does not climb much, but you need to put it yourself.
The size was smaller then described. Everything else was accurate.
The size was smaller then described. Everything else was accurate.
This beautiful, i loved him. Only if you have to be very careful with the size and wig you have to stretch it. I arrive super fast
This beautiful, i loved him. Only if you have to be very careful with the size and wig you have to stretch it. I arrive super fast
Perfect, good quality, well sewn and fast shipping, thanks!
Chegou muito rápido comprei dia 21 de agosto chegou hoje dia 14 d setembro
Норм костюм, брали на подарок
Norm suit, took for a gift
the costume is accurate, the skirt is veryyyyy short for me but I think that's just because I'm 170 cm and I ordered a M...but other than that it fits me perfectly.
the costume is accurate, the skirt is veryyyyy short for me but I think that's just because I'm 170 cm and I ordered a M...but other than that it fits me perfectly.
This uniform fits very nicely!!
This uniform fits very nicely!!
A very good costume, but it runs quite small. I usually wear a small or medium, but a large was a little tight on me. The skirt was a little short, too, but I'm satisfied with the product received.
A very good costume, but it runs quite small. I usually wear a small or medium, but a large was a little tight on me. The skirt was a little short, too, but I'm satisfied with the product received.
Everything came, qualitatively, with m a little did not guess, the height of 165, the skirt is small, but this is part of the image of the youth-i will not focus on it. In some places stick out threads, be ready to cut them off. The wig is good and pleasant to the touch, though it will have to sweat with styling. To the wig put rubber, thanks to the store
Everything came, qualitatively, with m a little did not guess, the height of 165, the skirt is small, but this is part of the image of the youth-i will not focus on it. In some places stick out threads, be ready to cut them off. The wig is good and pleasant to the touch, though it will have to sweat with styling. To the wig put rubber, thanks to the store
Es suave e incluye la retina
I paid for epacket shipping and it came much faster than expected!! I bought it on the 20th and recieved it on the 27th! All looks good. I might put additional feedback after I've gotten into cosplay
Is soft and it included the retina
Suit liked, delivered before the specified time. We did not lose the waist before ordering, but chose the size we need. For which we paid, in the waist we were not enough, but this is our fault. Be careful.
Suit liked, delivered before the specified time. We did not lose the waist before ordering, but chose the size we need. For which we paid, in the waist we were not enough, but this is our fault. Be careful.
It came in 20 days. For such money perfect cosplay
It came in 20 days. For such money perfect cosplay
El producto llegó en perfecto estado y fue una entrega relativamente rápida, ¡lo recomendamos!
THE product arrived in perfect condition and was relatively fast delivery, recommend!
Very satisfied! Thank You! Came very fast!
Take your size...
Toma tu talla...
Take your size...