SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's great but the size a little big the cogi 2xl just in case even though it suits me but no fitted Sheet
Delivery was very fast! Happened to me in approx. Week do not know what Marvel. Wig could be dokładniejsza top. For this price is very suitable. Recommend
This great I love and my sister is even more excited but wine without the bow communicate with the store and we will see the solution, otherwise it's great.
The wig you acconciarla, very soft. The skirt and T-shirt are comfortable but there are no stockings, the bow is fitted with brooch safety pins and is attached to the T. Arrived 8 days in advance, satisfied.
The I the picture can wig Little has little własów but and so super IG = 6_nicola_6
good for the price. the bow comes unattached, with a safety pin, kind of disappointing but it works.
Pretty good a bit more purplish than I thought but still accurate 10/10 would recommend
good cosplay! true to sizing and comfortable to wear! has zippers to get into the costumes
I really love it! The costume was sent the next day i ordered it. I ordered XXL (2 sizes bigger than my usual) and all fits good, but the skirt is still too short. Wig is really fluffy ands soft. Tangles a lot but it is okay. I am glad i bought it! (you can follow my cosplay acc if youd like to! @chlorotoxine)
Ordered 24.12, took 21.01. Everything is fine, the size L came up, the wig is beautiful. But in one place the threads stick out a little.
Very good, as described the wig very soft, in perfect condition!
Not bad at all, I asked for a bigger and perfect measure, although the skirt is very short
its so freaking comfy and the wig is actually pretty good, it doesn't include ribbons and isn't tied up or anything so that was annoying but it was worth how much it is
Skirt too short
A great costume for the price! Needs ironing and the skirt is short, but otherwise it is great. The wig is a mesh cap and thin, but for the price I can make it work.
¡Un gran disfraz por el precio! Necesita planchar y La falda es corta, pero de lo contrario es genial. La peluca es una gorra de malla y delgada, pero por el precio puedo hacerla funcionar.
Everything is fine, just great, I advise everyone. The only negative skirt is not fully fastened, and so everything is fine
Arrived before the scheduled date, excellent conditions!
Delivery was within mega satisfied with the product, perfect quality and served very well!!
Everything came up. I liked everything. Shipping fast
Super cute! Literally looks exactly like the photos and this wig is good quality too.
I ordered both the wig and costume, both of which I am very satisfied with. The wig is a bit thin, but areas can easily be covered up. The bangs needed to be trimmed also. The wig was a nice texture. I ordered a size M (normally I am an S). The shirt fit, and left a bit of room which was good. The skirt was too tight and small, but that is just due to my sizing. Still happy with the products overall :)
All as described
i adore this cosplay!! the right size came it fit perfectly!! the wig iz good quality nd all, super good for super cheap i recommend
very fast shipping. I'm usually a medium in Canada sizes but I sized up to a large and it fits perfectly! it looks exactly as described. my lil weeb heart is happy. thank you! I'm ordering the wig next!
It came within 17 days to Australia. It is a very thin fabric, short skirt, so I’d need to wear some pants underneath. Color is accurate, and the costume is super pretty!
It came within 17 days to Australia. It is a very thin fabric, short skirt, so I’d need to wear some pants underneath. Color is accurate, and the costume is super pretty!
very nice cosplay, skirt fits but is WAY too short :( shirt and bow are perfect
Everything corresponds to the description.
The quality is super good, the skirt is a little short, I ordered the XXL and my waist is about 33 inches and my bust is about 41 inches and both fit me really well. The bow is pinned on with a safety pin that is provided already in the bow.
Very nice costume, fits the rated size. Fast shipment. Thank you)
Kinda small but loved it
I had me on the table held and he fits exactly, I can give him so not for very long on.
מאודד טובב ומאודד יפהה ומידה good ויושב on Body Good
Wig autumn is liquid, slightly remove and you can see the entire grid to which the hair is attached. For socks and cosplay is not suitable, only for a photo shoot.
Wig autumn is liquid, slightly remove and you can see the entire grid to which the hair is attached. For socks and cosplay is not suitable, only for a photo shoot.
good product
THE product is great and the wig soft, am very satisfied!
El producto es genial y la peluca suave, ¡estoy muy satisfecho!
Perfect fit
Too small for me but it’s okay 5’4
super
Awesome. Ships fast.
The product came quickly and is very good. He really came to Poland quickly
Cosplay came quickly enough, the parcel was tracked from start to end. Pleasantly surprised by the quality, I did not find any jambs on the form. So far I did not have time to iron it. On my 170 skirt is short, but the situation can be corrected by poddeva shorts. Bow on the pin. The wig is soft, a little shedding. For canonical laying it will have to cut and lay on its own. (The store also put a mesh for hair, for which a special thank you)
Perfect, just like the picture. Good quality material.
All as in the picture. The wig is slightly plowing, in general it looks good.
Very good but the wig was stylized so it was a first for me which bothered me a little! I measure 1m59 for 45 kilos so usually I take S but I took M and I really advise to do the same otherwise the skirt would never have been!
It's really good! But I was just disappointed that the skirt is enough .. Short .. So be careful! Take two sizes above for those who make M European! (if you have strong hips but thin legs) because otherwise everything is fine
It is perfect of very good quality 100% recommended