SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
La entrega es rápida. Esposa feliz
¡El traje es solo una pistola! Por tu dinero, ¡vale la pena! En mi talla de Rusia 42/s, altura 168, busto 83, cintura 68, caderas 94-a poco cuerpo demasiado pequeño en las caderas. Pero esto no es muy visible. De lo contrario, incluyendo la longitud, ¡simplemente impresionante! Gracias al vendedor, asesoramiento.
Cuerpo ligeramente corto para 170 cm. En general, por su dinero es muy agradable
Muy bueno
Todo está bien
The product same as shown on the page
El producto igual al mostrado en la página
It’s too small and I just received it this morning
Was the perfect size. 171 cm, Brazilian, less than 75 kg. Good quality. IS a body with a skirt. The sequins detach easy but without problem. Length was good with and without heel.
Nice
It's just like the photo and Chile took 13 days to arrive! Very fast
The costume came to me in 2 weeks! I'm ready for Halloween. I was afraid it wouldn't come by October 31, so I asked the store if he could send it to me as soon as possible and sent it to me that same day. I'm very grateful to you. The costume is equal to what I expected and even wine with gift!
It looks exactly!, it's nice. Totally satisfied.
It looks exactly!, it's nice. Totally satisfied.
Chic costume! Before mo came in 11 days
Chic costume! Before mo came in 11 days
Receive. Thank you is Nice.
Receive. Thank you is Nice.
it in less than 2weeks
it in less than 2weeks
amazing!! my girlfriend looks beatiful :3
amazing!! my girlfriend looks beatiful :3
Exactly as the description! Came in 30 days! Very fast! Recommend!
¡Exactamente como la descripción! ¡Llegó en 30 días! ¡Muy rápido! ¡Recomendado!
Very beautiful. Was very pleased with my purchase. Recommend the store
Beautiful same as the photo, it is only 2 small sizes, i recommend 100% is te product
The product externally corresponds to the photo, and the size of the dimensional grid.
The product externally corresponds to the photo, and the size of the dimensional grid.
PERFECT