SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came fast enough. There is no smell at all. Velcro skirt, which is very convenient. Stockings ordered separately. With panties harder. They need to be adjusted and turned, because even on my UIC hips they did not fit. Tried with her husband, he is delighted, especially with the presence of high-heeled shoes. The product is super. I recommend. Thank you very much to the store
Suit Super my size 40-42 height 160 cm. Went well. On the inscribed to walk the very thing without attention I never remain. Threads do not stick out the fabric is thin. Delivered because of coronovirus apparently almost 2 months. Stockings need to be bought separately.
For once, only dressed and immediately found divergent seams, I think that Mike will soon deteriorate
Very cool dress. Wife like. Until I can't wait to go use
Nice product, arrived before scheduled time, thanks.
Came a suit for about a month in Krasnoyarsk. pleasant to the body. On height 158 size 42 sits quite normally))
Comes with a gift panties
it looks good, haven’t tried it on yet. came 7 days early!
Funny) took for the kit
Photo with filter! Great set, I'm delighted. In size perfectly sat down, everything is just super. Don't think, take it! Stockings separately, not included, but white panties included;)
It fits exactly the one in the photo, perfect if you're size S
Everything is super! On my size M came well
Thank you also for the small gift!
Impressive speed, 1 week and a half, congratulations
Panties marriage, and so all norms
All very good expired like Again
Cool. Worried that one size will not fit, because I'm full, but came up perfectly) Reached very quickly to the Moscow region in comparison with other parcels.
Went a long time
Good
On the top of the curves seams, and so not bad
Looks cheap, the fabric is unpleasant, but for such a price there was nothing to expect more) Velcro skirt, top back to back for height 174 in length One time fit)
The store was wrong address. Did not receive the parcel, but Ali returns money.
Lovely, everything is neatly sewn.
So cute and fits like a glove!! Love how it came with a cute lemon sachet for scent.
G-string was really strange shaped and can be wear. I measure M and it was a little about me
Small size
I did not communicate with the store, but the product ooochcheyen is happy I fell in love with this suit! The skirt is dense fabric and what pleases me, it is on Velcro (if I recover, it will still be just). Up stretches, synthetics. Threads stuck a little on the skirt, but this I do not sharpen the attention at all. For such money, I did not expect anything good at all, but this suit got used to all my expectations! The husband is delighted and whatever forms the girls have, he will go to everyone) the track was tracked, it was a month.
Slightly darker than in the photo, the quality of the norms for their money, delivery is very fast order 08.12 came 25.12
buena
Excellent product, I arrive on schedule, and my wife looks exquisite
Really good!
It came quickly. Of the shortcomings was the smell (but quickly weathered) and a little stuck thread on the top. Sits well on a small size) for its price the set as a whole is not bad.
Skirt on the clasp, I liked it
Suuuper nice! Very good quality better than expected
Nice
Bonito
The fabric isn't too bad for the price it's. but that one-size thing, it's worth a 34 or 36 in Spain. I use 38 and it's tight.
Socks are good, I expected worse quality.
It's just like the pictures, but I haven't seen it on yet. It takes a long time to arrive, it was the last 11/11 package to arrive (today 13/12)
Es igual a las imágenes pero aun no lo he visto puesto. Tarda mucho en llegar, ha sido el ultimo paquete del 11/11 en llegar(hoy 13/12)
All OK
The skirt is not very comfortable, the elastic bands are better than this, and since everything is as in the photo
La falda no es muy cómoda, las bandas elásticas son mejores que esto, y ya que todo es como en la foto
The material is not quite pleasant to the touch. The skirt constantly creeps up. On growth 165 sat well. The skirt is big. Closes normally.
Great product, excellent quality, arrived early
Quality is not the best thing in the world but it is acceptable. Quality/price is OK. I 'd recommend it. The skirt size a little small, but it looks good.
DVA Raza asked the store to cancel the order, and he still set out and said that he did not like him, MDA. In the end it came, the quality is 4-(in principle it is normal for such a cost), the topic sat perfectly, and the skirt is frayed, you need to change. As a gift gave a thong and flavor. In general, you can take, but if you are not more than 44 sizes.
I love it
Suit liked, the store sent everything quickly, the parcel reached 9 days to Omsk.
Si le gusta, el vendedor lo envió todo rápidamente, el paquete llegó a Omsk en 9 días.