SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Zacznijmy puede desde el mismo envío. ¡Día del producto 06,08 A otrzyma? am ya por la noche 20,08 (es decir, solo 14 días/dos semanas)! El paquete de seguimiento se ha aprobado sin ninguna duda. En cuanto a las mismas pelucas, llegó empacada en una bolsa tradicional (big plus para personas que no tengo Peluca de cremallera y puedo usar leisurely przemować wigusia en el paquete tym? E). La crin de caballo es mi? ciutkie, no se quita. Zauwa? y? am esa peluca que Huele un poco incómodamente, pero tengo la esperanza de que con el tiempo desaparecerá. El pelo WIGU es realmente la enorme y ya en particular para grzywce. Lo necesitas si quieres ver algo. La parte inferior grande representa aquí no hay "gorra de natación" bajo la cual guardes el pelo. En cuanto al precio es git.
Did not come quickly, but did not delay 1 in 1 as in the photo, well maybe a little lighter Very thick, quality for 510r at height I will order more on the tone darker, i advise everyone
Did not come quickly, but did not delay 1 in 1 as in the photo, well maybe a little lighter Very thick, quality for 510r at height I will order more on the tone darker, i advise everyone
Really very nice and soft wonderful wig
Really very nice and soft wonderful wig
Product complies with the description. Previous time zamawiałam wig blue, which was rzadsza and lighter from this, what me zdziwiło. Najwidoczniej are different quality, for what you need to be careful. Same wig future whole. Recommend.
Product complies with the description. Previous time zamawiałam wig blue, which was rzadsza and lighter from this, what me zdziwiło. Najwidoczniej are different quality, for what you need to be careful. Same wig future whole. Recommend.
Delivery fast, the wig is very good for this money
Delivery fast, the wig is very good for this money
Very good quality, i loved it, delivery almost a month earlier
The wig itself had a nice colour that changed depending on the lighting, but unfortunately it’s very thin and shiny! I attempted to deshine it several times but nothing seemed to work! However, for the cheap price this is a decent wig!
The wig came very quickly, soft and very thick, no visible bald
The wig came very quickly, soft and very thick, no visible bald
It’s soooo pretty and soft, i’m so in love with this wig. It’s perfect for my makoto naegi and hajime hinata cosplay <3 i will def buy more stuff! Only took 20 days to arrive in brazil
Color is lovely, delivery is fast, soft, does not climb, fairy tale not wig.
Class
Very satisfactory, the wig is enough provided for the price and does not shine. I really recommend!
Muy satisfactoria, la peluca es suficiente para el precio y no brilla. ¡Realmente lo recomiendo!
Excellent wig, quickly came, i recommend!
Wig very beautiful! Recommend.
Peluca muy bonita. Recomendado.
Very good wig. I recommend!
Good quality
He arrived in perfect condition. Very good and comfortable. I recommend the store. I'll buy more soon.
The order arrived faster than expected, without any problem with the product.
This 쁩 is you
Excellent Product
Everything came on time. It's okay.
Good goods for your money.
Very cool wig, came very quickly
A good wig, thick, shed first, but then everything is fine.
yo it came REALLY EARLY and the wig is REALLY GOOD
Very fast delivery, the wig is fine, just a bit longer and less hair than in the picture.
Falls out very strongly, but pleasant, well packed.