SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good for the price. Shiny, a bit thin, but I expected that. The colour is a little lighter then on the picture. Came quickly.
Super!!!!
Super!!!!
Product complies with the description. Arrived quickly
Product complies with the description. Arrived quickly
The color is accurate to the pictures, long bangs exactly like i needed, soft and malleable, great quality for it's price.
Blazing Fast
The parcel was blazing fast
Come in great condition, the color is like the photo, has inside, wires cover well the internal fabric wig, some came embarrassed, but think you can reverse it after comb, the front has large wire can be cut if necessary.
The wig is beautiful, came quickly. Shekarny, now this is my love. Good price
The wig is beautiful, came quickly. Shekarny, now this is my love. Good price
Quality is good, especially for such a price. Sent very quickly, delivery in record time-in a week and a half the parcel is already in the rostov region. Highly recommend, excellent store!
Quality is good, especially for such a price. Sent very quickly, delivery in record time-in a week and a half the parcel is already in the rostov region. Highly recommend, excellent store!
The wig is good, does not fall asleep, on a new hat, the color is as in the picture, before st. petersburg was 1 month
The wig is good, does not fall asleep, on a new hat, the color is as in the picture, before st. petersburg was 1 month
Good wig, hair liquid (quite slightly) thick and volume
Pleasant color (thought between bright or dark), although took a darker color, but still quite good, a little climbs, but not all in this world is perfect, with him i look much better, very satisfied
Pleasant color (thought between bright or dark), although took a darker color, but still quite good, a little climbs, but not all in this world is perfect, with him i look much better, very satisfied
Hair on макушке proved коротковаты than думала, could be and погуще wig. And otherwise it is beautiful.
Hair on макушке proved коротковаты than думала, could be and погуще wig. And otherwise it is beautiful.
El pelo de la parte superior era corto de lo que yo creia, era posible ser más grueso que la peluca. Y de lo contrario es hermoso.
Top in no way in the photo
Perfect... good size , quality ande delivery delay c'est parfait la qualité est bonne ainsi que la taille et le delai de livraison
Perfect... good size , quality ande delivery delay c'est parfait la qualité est bonne ainsi que la taille et le delai de livraison
As expected for the price. Fibers are a little shinier than I would like, but I think it will work for my project.
Mostly as expected; I don’t like that the hairs on the crown of the head are short, it makes it harder to style, but for the price, you get what you pay for. Net cap is small (fine for me, but if you have a bigger head, this probably won’t work for you)
Wig received a week in advance (a week before the convention I had to do) very good product, wig well supplied and super cool to wear. My PantherLily has done a lot of damage hehe
Peluca recibió una semana de anticipación (una semana antes de la Conferencia que tenía que hacer) muy buen producto, peluca bien suministrada y súper guay para llevar. Mi PantherLily ha hecho mucho daño jeje
Shipping less than 3 weeks. The quality of the goods is excellent. I recommend.
Shipping less than 3 weeks. The quality of the goods is excellent. I recommend.
Little amount of hair, but it's very good
the wig is not at thick as appears in the photos, but does the job for a cosplay party. Very good packaging and fast delivery.
the wig is not at thick as appears in the photos, but does the job for a cosplay party. Very good packaging and fast delivery.
La peluca no es gruesa como se muestra en las fotos, pero funciona para una fiesta de cosplay. Muy buen embalaje y entrega rápida.
It’s aa very good wig, thank you :D
It’s aa very good wig, thank you :D
THE wig is the color I expected, not so full but not bad, well modelavel and big, used for cosplay Prince Gumball, not long to arrive, about two weeks, reliable for Brazil.
A good wig, especially for its price
A good wig, especially for its price
Cool wig, thick. It remains to lay down. Thank you for the good item! (shipping fast)
Cool wig, thick. It remains to lay down. Thank you for the good item! (shipping fast)
It came a little "rough" but it doesn't have hair falling or broken, it will get to a nice state after a wash or two. It has enough hair to cover all the inside mesh and it has a piece at the back to make it fit to your head size. It has a very good color and texture, great quality! This will be used for a Clear (Drammatical Murder) cosplay.
Delivery is very fast! But the quality of the wig is bad. Hair strongly climbs, and behind the hair is so little that the net is calculated. Opened a dispute with partial refund, asked 250 rubles., but ali decided to refund 203 rubles. That's it.
The wig came before expected, thick, beautiful, the length as in the picture, when only opened the hair, but apparently just disappeared while driving, since after no longer shed
The wig came before expected, thick, beautiful, the length as in the picture, when only opened the hair, but apparently just disappeared while driving, since after no longer shed
The wig is good! Came for 2 weeks. Very soft. Of course it's alive, but what you wanted for this money. Same color and long as the picture. I advise!
The wig is good! Came for 2 weeks. Very soft. Of course it's alive, but what you wanted for this money. Same color and long as the picture. I advise!
¡La peluca es buena! Vino durante 2 semanas. Muy suave. Por supuesto que está vivo, pero lo que querías para este dinero. El mismo color y largo que la imagen. ¡Te aconsejo!
Zacznijmy can from the same shipment. Zamówiłam Dany product day 06.08 A otrzymałam already evening 20.08 (ie only 14 days/two weeks)! Tracking package passed without objections. As for the same wigs it came she packed in traditional pouch (big plus for people that just as I have no rack wig and can wearing leisurely przechować wigusia in tymże package). Horsehair is mięciutkie, not plącze out. Zauważyłam that wig that wig smells a little uncomfortably, but I have hopes, that with time it will disappear. Hair WIGU really is the enormity and already in particular for grzywce. You need it podciąć if you want anything you see. Big downside represents here no "swimming cap" under which you would stow hair. As for the price is git.
Zacznijmy can from the same shipment. Zamówiłam Dany product day 06.08 A otrzymałam already evening 20.08 (ie only 14 days/two weeks)! Tracking package passed without objections. As for the same wigs it came she packed in traditional pouch (big plus for people that just as I have no rack wig and can wearing leisurely przechować wigusia in tymże package). Horsehair is mięciutkie, not plącze out. Zauważyłam that wig that wig smells a little uncomfortably, but I have hopes, that with time it will disappear. Hair WIGU really is the enormity and already in particular for grzywce. You need it podciąć if you want anything you see. Big downside represents here no "swimming cap" under which you would stow hair. As for the price is git.