SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wig is good, a little shines through, but I think after laying it will be imperceptible. For its price just super!
The product arrived in good condition and equal to that of the photo, the wig has lots of hair but it's shiny and your hair drops little by little but for the price it's okay.
Comb, lay and will be super!
For this price product as most recommend. I am glad, and contact store if trouble fast. After asking whether shipment dojdzie, because there was still sent I received it before the spostrzegłam.
The order came pretty fast, the color is the same as in the photo, soft, shiny, but not much, without a hair mesh seems too bulky. Trim a little, and generally chic for its price.
the wig is amazin and it has more hair than expected. cheap and awesome
So good
Excellent thanks a lot
Very great wig I liked thank you very much I thank the store!!!
The wig is good, came quickly, in 2 and a half weeks.
exactly what I wanted, no smell came pretty quickly took 2 weeks. the wig cap that came with it was disappointing, atleast that's what I assume it is?
Great item, fast delivery
Again ordered, but this time for cosplay. As usual good, but in my opinion the grid was visible (the red wig was black, it's light), which is not very good, but otherwise everything is fine
Thank you! Thank you!
Hair is very soft, thanks))
Chic. No more words
Chic No más palabras
The wig is a bit darker
I love the wig, though I let myself think about the black roots that this one brings, still very satisfied
The wig is not bad. Came for ~ 3 weeks. Quite not thick, but for such a price it is clear
La peluca no está mal. Vino durante ~ 3 semanas. No es grueso, pero a tal precio está claro
ok
Bien.
Arrived well ahead of schedule THE wig is good and am very satisfied!
Does not fall asleep, came quickly, the order is satisfied, resembles the hairstyle of anime Kunov from the manga of 2006-2009, Tipo lush ladder
The wig actually doesn’t look too bad. If you’re good at styling: this wig is for you. It’s affordable, has just enough hair to mess around with (it comes as a straight haired mullet but I’ve chopped and curled mine), and can be heated. It does shed an awful lot but not enough that it ruins the wig or that can’t be dealt with. Excited to wear it for my cosplay
The wig actually doesn’t look too bad. If you’re good at styling: this wig is for you. It’s affordable, has just enough hair to mess around with (it comes as a straight haired mullet but I’ve chopped and curled mine), and can be heated. It does shed an awful lot but not enough that it ruins the wig or that can’t be dealt with. Excited to wear it for my cosplay
Very soft, it will be easy to lay down. Came in for 2 weeks.
ok
Came as the picture
Wig very good ומאוד beautiful
It came really quick! It’s not the best quality, but It’s quite good.
It’s cool, not so thin and doesn’t really shine, accurate to the photos
Very cool pretty dense wig. Came in under two weeks to Poland.
Peluca muy bonita y densa. Llegó en menos de dos semanas a Polonia.
A little liquid, but for its price norms. Fast shipping (16 days)
Thick hair recommend :))
it's amazing!
Shipment dotarła to Poland in 10 days. Condition is perfect and I am very with her satisfied.
Envío dotar? a Polonia en 10 días. La condición es perfecta y estoy muy satisfecho con ella.
Super fast delivery, the goods correspond to the description. Wig of good quality, hair does not fall out, does not shine.
It came very quickly, incredibly satisfied with this. For example, ordered a wig from another store on the same day, still lying on the border. The color is right what you need. Packaging whole came, convenient zip pouch for storage. Not falling asleep. I'll try to lay down, see how it will be.
The wig has not arrived via free shipping method, but it's not the store's fault. They were responsive and friendly. I got my refund. Will purchase again with another shipping method.
Came very quickly, thick and beautiful
It's really great,very soft uwu
Es realmente genial, muy suave uwu
Very fast
The wig is quite thick for the new mesh, but it's not dark red, it's just red. Well, the length is also so, the ears are closed, and that's all. On the other hand, what did you expect?
La peluca es bastante gruesa para la nueva malla, pero no es de color rojo oscuro, es solo rojo. Bueno, la longitud también es así, las orejas están cerradas, y eso es todo. Por otro lado, ¿qué es lo que espera?
Good quality. My child is happy.