SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product love it a lot check out my Instagram for more information @annju_chan
The suit is very cute, the shipment was fast and arrived in good condition =)
I love it, just like the picture, @ its_stella.ackerman follow me on my Instagram
So glad my wig covers the back side. It’s beautiful and sexy but I’m wearing this to a con.
I've been thinking about getting this dress for a while,I was afraid it didn't fit me but it's stretchy enough for me! the bust part is kinda weird on my body but it's still a good purchase❤️
Good bunnysuit, definitely an improvement on the black one! Difficult to wear a bra with though because of the cut.
I arrive in perfect this, very cute and super tough material
The Cup is very small would be maximum a size B, the fabric expands quite well, I wish the horns of the ears were separated along the way. and the arm accessories are very small.
Great. It will also come for thin guys. The suit is soft and pleasant to the body. Pantyhose, probably, it is better to buy better yourself. Ears are very bad on the head. Everything else is fine
Genial. También viene para chicos delgados. El traje es suave y agradable para el cuerpo. Pantimedias, probablemente, es mejor comprar mejor usted mismo. Las orejas son muy malas en la cabeza. Todo lo demás está bien
Excellent, the fabric is stretched very well and it is made to measure. All very beautiful and well done.
I have normally size L, I took one bigger and it's too big for me in a chest :( but quality is good
The headband was bent. It did not have a pleasant smell coming out of the package. Its definitely baggy in a lot of places.
Amazing costume, exactly what I want, thank you ❤️
The Material and the Workmanship is very good! It fits perfectly.
El Material y la mano de obra son muy buenos. Se ajusta perfectamente.
Really nice
Measurements 41-35-41
Medidas 41-35-41
Measurements 41-35-41
The product fits perfectly and the shipping was very fast. I love the cut of the costume around the hips a lot. The cosplay is clean and came will all accessoires. The only thing that I do not like is the white-red headpiece with the horns attached to the ears (it also was a little broken). However I will just take it off the ears and use my horns that I already have for 02. Cant wait to shoot this cosplay soon :) For more: thanatos_arts_official (Instagram)
The product fits perfectly and the shipping was very fast. I love the cut of the costume around the hips a lot. The cosplay is clean and came will all accessoires. The only thing that I do not like is the white-red headpiece with the horns attached to the ears (it also was a little broken). However I will just take it off the ears and use my horns that I already have for 02. Cant wait to shoot this cosplay soon :) For more: thanatos_arts_official (Instagram)
costume and accessories were excellent. tail is very soft
Super like I imagined.
super cute but the smallest size is still way too big for my upper body (i have c cups) insta: @koibunni
super cute but the smallest size is still way too big for my upper body (i have c cups) insta: @koibunni
Excellent product.
Perfect!!!
Great quality, I look amazing thank you so much store.
It's really comfy. Thank you. Shipping was really fast to Germany.
THE cosplay is great as pictured the only problem is that the strip came mixed as follow Pictures why not give 5 stars.
I come fast and everything OK
Arrived very fast. Came as described, super cute
This costume is too good for its price
was shipped fast and no hassle on that front which was good but the quality of the bunny suit itself wasn't the best. bunny tail fell off very quickly and some of the sewing around the zip wasn't great so the zip would go through the thread and not zip up correctly. the ear's are not fantastic either but you get what you pay for
Everything came as described and arrived very quickly!
Everything came as described and arrived very quickly!
Came as described and fast, thank you
Vino como se describe y rápido, gracias
Cute, cheaply made for the price though.
The suit itself looks really good, but the form of the cups is a little bit weird. I would prefer the headband without the horns, they don‘t look so good. The other accessories are way to big and none of them fits.
The costume looks good but I don't feel like it flatters me so well. I thought a bigger size would cover more of my body but I was mistaken. It's just a personal opinion tho, the costume is great in quality overall.
El disfraz se ve bien, pero no me halaga tanto. He pensado que un tamaño más grande cubrirá más de mi cuerpo, pero me he equivocado. Es solo una opinión personal, el disfraz es genial en general.
Amazing and exactly as described! comes with the headpiece connected to the ears aswell which I didn't realise at first. My only complaint is the headpiece came bent and a horn fell off after shooting but I'm going to fix that. Great value for money otherwise.
Amazing and exactly as described! comes with the headpiece connected to the ears aswell which I didn't realise at first. My only complaint is the headpiece came bent and a horn fell off after shooting but I'm going to fix that. Great value for money otherwise.
Just the detail of the ears, they are always damaged on the way but overall the suit very well made and beautiful: 3
A good suit, but if you take the size l on the chest 93-then he is a little more
A good suit, but if you take the size l on the chest 93-then he is a little more
Un buen traje, pero si tomas la talla l en el pecho 93-entonces es un poco más
My girlfriend will die Like everything you put on, come on; but it's got lipstick