SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely item, looked great on!
Lovely item, looked great on!
Panties are excellent, but still between the legs had to be changed. Cut off half the fabric with the one that is not lace and now normal.
Panties are excellent, but still between the legs had to be changed. Cut off half the fabric with the one that is not lace and now normal.
On the growth of 155 hips 90 and waist 70 size m is too big. Gusset long. To the chest.
On the growth of 155 hips 90 and waist 70 size m is too big. Gusset long. To the chest.
Ordered the largest size. Well, a regular girl with a regular figure
Ordered the largest size. Well, a regular girl with a regular figure
Thank you store! Panties class, the seams are even, stitched well, on my parameters from 78 and ob 100 i took l, just right. with lacing no problems, two small pins every four loops and everything! Seller recommend!!!
Thank you store! Panties class, the seams are even, stitched well, on my parameters from 78 and ob 100 i took l, just right. with lacing no problems, two small pins every four loops and everything! Seller recommend!!!
It's not entirely the same as the photo, and it comes small in size
Perfect
Ok
On ob 102 and waist 74 ordered xl. Sat down as it should, but in the waist there is a stock and too high. But it looks still cool. Some threads stick out.
Good quality, quickly came.
Good product
Small, bad stretch
Walked for a long time. But come. The material is good. Lace smooth. Threads do not stick out. I recommend
very good quality and super fast delivery - 10 days China-Denmark
Beautiful panty. Size is accurate. Price for quality is OK. Has some smell, but I think will disappear soon.. over all everything is fine..
Gusset is not shorts sooo long. In the photo, the product looks more presentable. The lace itself is very thin, pleasant to the touch. Tapes for lacing are rough, very dense. Some incompatible combination turned out. Panties came not laced. It will be necessary to stick the ribbons in thin small loops of lace. I don't know what's gonna happen. I did not communicate with the store. The goods came in the declared terms.
Unfortunately, the package did not come, but the money was returned without problems
The order took a month to the penza region. Very good panties. Lacing can come up with yourself (it is not fixed). Seller thanks)
There are protruding threads.
Excellent
Liked
Delivery month to ukraine, bought m came up, i do not really like the bottom of the unobtrusively incomprehensible piece of fabric, took white color, the photo can not for some reason put
Panties
Panties are excellent! Fast shipping, all tracked!
I ordered a neighbor. hs cho yes as... but neither cho said, so norms.
Panties are beautiful, but you can find and cheaper than the same quality. In general, the goods are happy, the store did not communicate. e The only thing that caused me difficulty, so it's cords like, it's difficult
It's cute but too long, i measure 1,55 and i don't recommend, plenty in the crotch does not look harmonic and is uncomfortable, measures 38 cm long
They are beautiful and the product is the same and the same as in the very nice photo