SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love love love this dress!
Super suit! Pleased most of all parcels! True for s size is very large, I myself wear m size, and now pregnant, so even my big belly fit and still a lot of space left
Very accurate to look, shipping took 3-4 weeks. Runs bigger to size, but can be tightened from back
Delivery to Moscow just over 1 month. Track tracked. Size bust 90 cm, waist 78 cm. It looks good, but it was better to take S. (pulled everywhere to the maximum) the fabric is pleasant to the body, synthetics. Purchase satisfied.
Great suit! Don't be ashamed to wear it. The corset is only a pity that it is not tight. Size S is a little with stock, but not critical. Volumes 89 by 77 by 95. Overall satisfied.
The goods came according to the size, sits well, the quality is satisfied, the delivery for two weeks to Ukraine, everything is OK! :)
Fabric very thin, expect a little more strong!
It's pretty much bigger than it should be a size S, but you can adjust well at the waist and back. The corset is not as beautiful as the one in the picture. He arrived almost a month after when he laid nicially, but the store responds quickly and helps you locate your order. I'm happy as soon as I fix it a little size.
Fast delivery and item as described. Thank you.
Size S was too big, even with a full tightening is not very tight on the parameters 88-65-96
Very good quality and nice fabric!
Daughter loves it
I like it!! It is beautiful costume. I look forward to Halloween party.
The product arrived in estimated time and in good condition, the quality of the fabric is good and the dress very nice, although it's very long and something big (i'm 1.56 and it gets me under the knee) it must have been a size s, but it's nothing that can't be fixed. Thank you very much.
It is quite possible for halloween, plus the size corresponds))
It is quite possible for halloween, plus the size corresponds))
1,53 tall size m was a little big for me but is easy to fix. Product as described, BEAUTIFUL, am happy. THE dress is all sewn, not has removable parts. Also glad to have purchased the product arrive within a month.
Nice material no problem in size very fast delivery
Very good Quality. drops big. Dear 1. smaller.
Really beautiful, the fabric is super light
Really beautiful, the fabric is super light