SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I would put 4,5; if I could) the wig is not bad, very soft and not confused :) The truth is bald, but I already ordered here and knew that it would be so; but for its price it is good))) the lowest row of the Tres is short trimmed, under "natural" hair. Walked a little less than a month Thank you.♡
Super fast. The only thing to remember is she not comes with half pro hair only wig. Care the wires for the comb fell a little About quantity of wires it is average serves to pictures and cosplay however has q finds a way of slap the flaws because she is not so full❤
The wig is just beautiful, I recommend it a lot. There is no default by it is a little darker than in the photo but by its all is just beautiful. She arrived very quickly.
The wig is good, quite thick. The cap of the old sample, but the wig came. The rope is long, cut. The goods are good. Arrived quickly in the Kemerovo region
Came very quickly, in 10 days.
Rare horsehair
The wig is just super! Thank you. Follow me INST: bloodytyan
Hair thinning at least. Color and texture are keeping in mind.
Same as advertised and arrived very fast
Beautiful, a little confused, but I think it's not about a wig. And in its length. In general, the goods are quite, I recommend
It's beautiful.
Wig ordered January 19, February 24 came an alert that arrived at the post office, a wig whole, a child satisfied
it's a very nice wig and as described, but it's sad i didn't get a wig cap, but that's okay!
The description is the same, for such a price the wig is good, a little bald, but for a photo shoot it will do. I advise
They are perfect, I recomend it!
All as in the description, liquid
In principle, quite not a bad wig. Does not crumble, but confused at the ends 4 stars because there was no mesh
I love the product is my second wig and I received it very smooth no problem to style it I recommend
It looks good, it's a pity that there was no nets for hair in the kit.
Very comfy, soft, and perfect for my mikan tsumiki cosplay! Plus it came very quick!!Only problem was that the wig was a bit thin but that’s perfectly fine!! (My Instagram is itzhajime)
it a nice wig i like it, you get what you paid for.
Super! A little bright but it's okay.
A little shiny and on a thin side but for the prise not bad
came in perfect condition, it’ll work perfectly!
nice wig for this price
The wig came, though, in terms of a little late, but this is our customs brains powdered) The wig is good, without spills, all as in the description, the color is chic. Wrong with the size, small was) I do not attach a photo, I did not have time to take a photo, already took it to the holiday. Thank you, I will order more, and the store in favorites)
Very OK Seller .... AAA +
the jesf wig is a little bald and very tangled (what can it fix, obviously!) It is very pleasant to the touch. As for cospaly, it is perfect in addition to easy and not fun tangling
Hair rash do not advise
Wigs are normal for their price, for stitching the most that, only climbs. The order, in principle, is satisfied. I attach a photo of already stitched wigs and laid down
I liked the wig, long, thick enough, the color is the same! For the party will go
The wig is very beautiful and is very long. But she is the kind that has no wires in the entire head. If u away wires, will see some flaws, then it would not be possible make certain hairstyles or hold wires some ways without aparercer faults. Is made to be used with loose wires.
I guess for the price I can't wait long, I untangle her and she dropped some hair
It has too many tangles in it but thats okay for me, I suggest you to buy one of the wig combs if you are gonna buy this wig. To be honest I love it, It needs a little bit styling
Tiene demasiados enredos en él, pero eso está bien para mí, te aconsejo que compres uno de los Peines de peluca si vas a comprar esta peluca. Para ser honesto, me encanta, necesita un poco de estilo
Arrived very early and the quality is excellent
This beautiful, even if it's a simple network. I 'd like to keep asking for more in the future. The wig took just over 3 months to arrive and when it finally arrived in my country I went to pick it up to Mexico post as I spend 1 week and they wouldn't bring it to my house in general I'm satisfied.
Very cute wig, color is pleasant, delivery is very fast. With the store did not communicate)
A little rash, for Caspian will go ^ ^
Hair electrified, about the rest of the look then. Add feedback later
Packaged well, it even get hairnet on it. It was not messi :) It has a beautiful pink color, and the hair not falls. I'm very satisfied with it. I recomend the product and the store!
Empacado bien, incluso consigue una red para el cabello. No era messi :) tiene un hermoso color rosa y el pelo no se cae. Estoy muy satisfecho con eso. ¡Recomiendo el producto y el vendedor!
good!
No words! It was a month before UFA.
Cool wig for this money
Great product, has enough brightness. Great Price, thank you.
Gran producto, tiene suficiente brillo. Gran Precio, gracias.
The wig is soft. Sits well. Was a little confused, so I had to comb. color as in the photo. I got it fast. Everywhere tracked
Super wig
Nice wig. I took black, thinking that he would be blue-black, but the glare was dark brown. Shedding on natural, that is, like their own hair. Not bald. The elastic is good, tight. Purchase is happy (hairstyle, though, a little surprised)! Recommend store and product! ^ V ^