SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice, like in picture
Prefect! Only thing is the arch is very drastic and I already know I can’t wear these. :(
¡Prefecto! Lo único es que el arco es muy drástico y ya sé que no puedo usarlo. :(
Just wow! the shoes arrived today and looks amazing!! just like on the picture i love it so much, the heels are high but if u are used to high heels its not a problem :) thanks selles i recommend this
¡Solo wow! ¡Los zapatos llegaron hoy y se ven increíbles! Al igual que en la imagen me encanta tanto, los tacones son altos, pero si estás usado para tacones altos no es un problema :) gracias selles te recomiendo esto
There was a problem with the shoes
41 tros juste
Very very pretty
true to size so if size 8 buy size 8....I'm so happy with purchase...early delivery & thank you for my free gift I made a video now can't find it & I packed the stuff up sorry guys.. however product is just as pic
The skater t comfortable ביכלל rope on silver
El patinador t cómodo ביכלל cuerda de plata
Wear 36 size narrow leg, took 6 perfect shoes just bomb
Good for such a price is normal. delivery to ukraine 17 days. as a gift ring.
Good for such a price is normal. delivery to ukraine 17 days. as a gift ring.
I'm fast! Good product! Taco a little inclined, but perfect
llego rapido! buen producto! taco un poco inclinado, pero perfecto
The shoes do not fit but looks like pictures
The shoes do not fit but looks like pictures
Perfect thanks !!!
Not bad
Not bad
Just super!!!
Just super!!!
Very beautiful and same as described. I will be shopping from the again. Shipping was less than 3 weeks.
Very beautiful and same as described. I will be shopping from the again. Shipping was less than 3 weeks.
It's very unique and material good same picture exactly thank you
Love my shoes and true to size
They're beautiful. I love them. Just like the picture. I'll go back to pillar other colors.
Nickel
lovely
Very cool sandals! Poured on the skin like scales, took the size in size and did not lose) when choosing the size, keep in mind that the foot in front slightly slides forward when walking! I like the high high heel, the straps are tight in the ankle area (who has wide ankles, they can be short and do not fasten), but i think they will stretch over time) in general-i advise!
Very cool sandals! Poured on the skin like scales, took the size in size and did not lose) when choosing the size, keep in mind that the foot in front slightly slides forward when walking! I like the high high heel, the straps are tight in the ankle area (who has wide ankles, they can be short and do not fasten), but i think they will stretch over time) in general-i advise!
Thank you for a very pleasant deal!!
Jolie
I love them
I love them
Me encantan
Bom ass shoes I freaking love them looks just like the picture
Bom ass shoes I freaking love them looks just like the picture
Shoes are really nice. same as in the picture. yet I have not put for caminare. sperò that are comfortable. thank you
They are perfect and comfortable
I love my heels xoxo
I love my heels xoxo
Very nice
Super comfortable shoes nothing to say the same as in the photo I love
thanks store it was great it came with a gift
Gracias al vendedor fue genial vino con un regalo
they looks cute thou little inconvenient, but overall I love them
Love these shoes. Exactly like the description
Perfect!