SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
벟 trail for mens sky turned 옸 T-shirt yo
The dress is good, there is an unpleasant smell, I think after washing it will disappear, it came quickly-in 12 days, you can wear it as a jacket
not that good...
Light)
Size S at 44-46, at 42-44 more.
Very fast
Oh devooochchiia dress came 12 days to the Rostov region. Can be worn in summer. Take will not regret
Dress little prześwituje, additionally is much shorter than the size S with gray color...
The white dress is enlightened, and so the village is good.
3 months went parcel
The dress is just super, perfectly emphasizes the figure.
Dress cool, delivery of a month and a half, on the parameters 87/67/85 the village is excellent
i love it so much! fits like a glove & its pretty.
At its 42 took S, a good village, the dress is thin, but for its price is excellent
Omg yess I will be buying more I love it
yh not badd, deffo worth the cop. nice thick material, buttons are cheap but i honestly dc (they won’t fall off). also there is n elastic around the shoulder area which means your “straps” won’t move through out the day but it is tight. i bought a size s
Very nice same as the description arrived in about a month by Mexico Post
Very transoarente But very nice
VERY fast delivery, otrzymałam dress several days earlier, zamówiłam size what usually buys and fits perfectly, color beautiful, only tiny minus that is prześwitująca little. Besides recommend warmly.
It's a bit broad but not loose, for spring summer it's perfect because it's not tiresome. I feel like Kylie Jenner!
Love it
Love it
Perfect size, I am very satisfied!
The size is amazing.
Received product is quite similar to web photos, now waiting for performance in use
Hermoso
I did not receive this order. So I ask for a refund
Sooo fast delivery thank you
Beautiful product.
it fit good
good
Screen intact and 쫀 쫀 harness look nice. Shipping days took the!
good
Bueno
Excellent dress I ordered one test, send for others. Very good material I arrive fast
I was hoping for better quality fabric and dressmaking. The fabric is very thin and very basic seams.
I love it
Item as described. Thank you.
Dress is pretty, but thin material. The package arrived on time
top!
love this dress! I'm 8 months pregnant and an xl fit well. stretchy material. definitely going to buy in other colors
Very large size
Super beautiful in person it looks exactly like the picture my wife will love it
Super beautiful in person it looks exactly like the picture my wife will love it
Super cute just like pic, buttons are just for show
Super lindo como la foto, los botones son solo para mostrar
Looks good! Will post pictures when I wear it.
good product
Very beautiful dress I really like, plus that it came in 18 days, very quickly, thank you very much to the store, all in size, I advise you to take))
I chose blank and regret, it goes beyond everything