SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic mask. Lace neat, satin ribbons. Suitable for a round face.
Incorrectly made masks in the form of a butterfly because of which the upper wings do not fit to the face and hang. It is not clear how to wear this.
bella
The mask is good, but the distance between the eyes is very large and the incision is shifted on the sides, and so beautiful
Mask doszły once time, but are nice :)
Cool mask. I recommend to buy
seems quite large....
Excellent masochki!! no matter what long go, but this is understandable, because they are light)
Very long waited, and did not wait. Opened a dispute, the money was returned.
As in the photo!
Very nice. Shipping in 20 days.
Everything is fine, the parcel flew 14 days before Peter, the goods are as in the description, the store and the store advise unequivocally!
IS like only the hole of eyes and unless the photo, the masks are malleable perfect for those who wear glasses
Good
Beautiful, but very long walked. Waited for the new year, and came in late January
Excellent mask, as in the photo!!!
Free shipping new arrival perfect! Thank you for your
Cool masochka
Waited for the parcel for three months. It came on the last day of the order protection period.
Black did not like-eyes far from each other, somewhere 5 cm between them...
Love it! Great Buy
The order did not come. The dispute did not open, I forgot about the order at all.
Upper ears do not hold. Not very beautiful on the face
Very beautiful mask. thanks to the store.
The material is very good, but went long (
The material is very good, but went long (
They're very nice. The patterns are faithful to the photos.
Cute
Very nice. Speedy delivery. Thank you.
Very nice. Speedy delivery. Thank you.
Super, consistent with the description, zamówiłam 9 pieces, all good. Recommend!
A good mask, the only one, not very successful execution of the pattern on the nose. Personally, my nose in this mask looks like a pigsty heel.
The top of the mask falls, it is necessary to starch. For gas My holes are small. In general, a Simatic mask)
Cute masochka
The item is not very
AAA+++
AAA+++
Bello
Nice
All as in the picture
Mom Ka is cool. Only waited a very long time. Almost before the deadline.
Got a mask on time. I thought it would be solid as in the photo, but it turned out to be soft.
Very beautiful
Quality is good, but on the side chatter konchini, not beautiful. And the eyes are bad, the cutout is unsuccessful.
Qualitatively, beautifully! and budget
Received within a month. Nice mask, just does not fit for my eyes :(
All as in the photo.
Beautiful product
It took a very long time. The waiting period was a week ago, and the parcel came only yesterday. To Astrakhan. Mask for your money is normal
The goods came pretty quickly. Quality is good. Thank you store