SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So cute and very nice
Soft hair and very fast shipping
Fast shipping, great store
It makes me looks beautiful than before and I have wear it for a long time
Well, straight very cheap wig. Hair all climb. You can see that not natural
Fast shipping from China to Us and customer service is very good
Very beautiful wig and fast shipping
A good wig for its price. Mesh norms. Imperceptible, for light skin the most it. Thick
She is top of top I love it is the prettiest I buy until I am too happy thank you and good value for money.
The wig is lovely! Looks natural, hair is not confused, sent quickly. Thank you store <3
Fast shipping and very good customer service.Highly recommend!
Love this hair and really beautiful
The wig is just a bomb... For such money rekamenduyu, the wig is thick does not shine without smell, but there is one but too much confused, and shedding!
Beautiful and thick wig, beautiful color, but not ash blonde. Very much confused-the only drawback
It is what I wanted and also to be truth it is so fast shipping from China to US
SUPER!
Like it and very good customer service
Bueno
¡Peluca súper regalo! ¡Realmente genial! Solo es de 18 pulgadas lo que es demasiado corto para mi gusto
El color del cabello es como la imagen y muy suave
Envío muy rápido y precio razonable para una peluca tan hermosa
Buen servicio al cliente y envío rápido
¡Gran peluca! ¡Llegó en 2 semanas! Sin duda lo recomendaría.
Gorgeous! Just like real hair! Very cool wig, the hair is heavy and look like natural, do not climb. I advise everyone!
Gorgeous! Just like real hair! Very cool wig, the hair is heavy and look like natural, do not climb. I advise everyone!
I like it a lot, I would put a photolater
Conform to the photos I am quite satisfied for the price
Conforme a las fotos estoy bastante satisfecho por el precio
A beautiful wig for me
its really pretty and it has alot of hair but it tangles alot
Very cool wig. Very thick, I even had to profile)) the color is beautiful. Thank you store
wow feels so real! super soft and thick! barely any style needed! reccomend if youre looking for a cheap good quality wig. literally good quality for the price.
Very pretty to who bought the wig to take pictures. THE root to confuse with the original. But for use in Street, the wig is artificial. With very volume above the head. And flaws in the head, making up the hair down. AND the network.
Looks good and very satisfied with it
Like it,so far so good
Hermosa peluca y encaje tan grande
Te recomiendo 100%, la peluca es increíblemente hermosa, es evidente que tienes que recortar algo para darle un aspecto más natural, 10/10, incluso el vendedor es increíble, ¡he dejado una nota y el vendedor la ha escuchado y comprará más en esta tienda!
La peluca es muy bonita, ya que la sesión de fotos es buena o qué fiesta. Pero si te pones confuso rápidamente.
Buen color de pelo, todos mis amigos comprarán peluca desde aquí
¡Todo es perfecto!
¡Realmente por el precio, no puedes pedirlo mejor! Para el cabello sintético no es demasiado brillante, es bastante natural. Recomendaría otras pelucas en este vendedor, la entrega es un poco larga, pero estoy feliz de haber esperado.
The wig is thick (and warm!), to the head is attached tightly, you can even wave your hair, but there are no caps in the set, sadness. Would it seem a normal order? But not. He climbs like a creature and looks quite unnatural. I generally had to tint it to remove yellowness, although I ordered a white, not a yellow wig! These are pies. In general, not bad. I am pleased that, although he looks puppet, but does not shine. But could for full happiness HD Phototouch about artificial and natural lighting.
La peluca es gruesa (¡y cálida!), la cabeza está unida firmemente, incluso puedes agitar tu cabello, pero no hay gorras en el set, tristeza. ¿Parece un pedido normal? Pero no. Se sube como un animal y se ve bastante antinatural. Generalmente he tenido que teñirlo para eliminar el color amarillo, aunque he pedido una peluca blanca, no amarilla. Estos son pasteles. En general, no está mal. Me complace que, aunque parezca una marioneta, no brille. Pero podría para la Felicidad Completa HD Phototouch sobre iluminación artificial y natural.
Peluca muy bonita, un poco demasiado gruesa, pero puedes adelgazar para parecer más natural, no demasiado brillante, sin duda puede hacer que parezca más mate. Recomendado y compraremos más @ dat. riaboo
Bonita peluca
Para la primera vez заказывала peluca El vendedor era muy social, temiendo que fuera deseable o demasiado blanco, pero no, el color es rubio platino (nivel 11-12). La línea de crecimiento del cabello y sin desplumar era natural. Hay algunas carencias: 1) El Sombrero ha resultado ser grande, pero si no haces peinados, no será visible. 2) cerca de la oreja de toli falta un poco, Toli no se puso al final, pero de nuevo hay que recoger trenzas y colas, no es visible. No he encontrado más defectos. La peluca tiene un corte de pelo con una escalera, pero para la naturalidad para recortar un poco todavía necesario. Para ir a cualquier lugar, creo que encaja, pero la malla en sí misma primero necesita ser untada con un tóner o corrector. El cabello tiene un ligero brillo, pero puedes eliminarlo con un polvo o champú seco. No se confunde mucho y se peina fácilmente. En general, la compra es feliz, se entrega en 16 días a Volgogrado, se rastreó la pista
Me gusta y muy feliz con él
La calidad es buena y el servicio al cliente está muy satisfecho
Todo está bien, una peluca de buena calidad. En Moscú vino durante 20 días
Me gusta, tan hermoso