SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wig is sublime I recommend it
Lovely wig
I order for the second time. Posturing and most favorite wig
Loved the product. Soon put more photos with the wig well placed. As my hair is great is a little difficult to put the wig without look artificial.
I can definitely recommend this wig, it is beautiful!!! The color does not cast yellowness, surprisingly. Thick and soft. If in doubt, then order, you will not regret it!
it’s amazing! i can't wait to meet Donatella
Love my hair,thanks store
Allways perfect
I love this wig! Its so soft and thick, it will really perfect for elsa ^_^
Okay, I thought it might look more natural but it didn't, you have to work it out to look good, but it's still a costume wig, very thoughtful and kind store.
Parfait!!!!!!!!!
Thank you very much
Super! I did not even expect! Thank you!!!
The color is exact, a perfect lace front
Thank you. Sent for a very long time, but the delivery itself was very fast. Good material. I order the second time I recommend.
It is wonderful! So many hair. And easy to style.
Wig is good, recommend
Perfect
Purchase is happy!) took for a photo. Color, volume, length are wonderful. Of the minuses-it is very confused. Real hair is not much like because of the density and shine. Included was a cap and a tape for fastening. Thanks to the store, the wig came quickly to the Krasnodar Territory
Wig in appearance US natural. Is pretty hard. On top of head light prześwity unfortunately. If you make her poświęci some time wyglada as genuine. Quickly dotarła to me. 24 inches it very much because the plącze
Good
Fast shipping and very beautiful hair color!
Everything is super! As always! I order the second time
I'll repeat in the shop, very soft
Very full and arrived early even being in Brazil. loved in every way, bought to cosplay but easily to wear out
The wig is good, thick. If properly laid, it will look very natural. Long shel-2 months. a cap as a gift
Wig wonderful, very thick, long hair, natural look. Seller put cap for wig. Very happy shopping. Thank You, which went about a month.
I love this wig !!!!
I order not for the first time! Everything is as always super! Thank you for making smaller size cap wig) Thank you and recommend)
Thick & beautiful! Will order again
Beautiful
Absolutely gorgeous made wig . True synthetic but fabulous looking. Very fast delivery .Thank you store. Wish you very best .
Beautiful!
Very cool, snow-white
PERFECT, A TOTAL 0 DEFECTS the wig has enough hair and seem real. Super worth, still more the price
The wig is thick, combed acceptable, confused, but not critical.
Beautiful smooth hair and the lace is perfect, hair is beautiful thick
A+++
Bien
The wig is good, thick, Combs normally. Practically does not climb, but a little confused. There is no foreign smell.
I will buy from this store again,and it really makes very happy!
Love it!
Nice wig,so beautiful hair color!
I got him today within got and am very satisfied!
He's a bike! So thick did not expect... White
Very good I really love this wig
The wig is really perfect and I will order very soon!
Came quickly and very pretty hair and colour.
I still need to fix and pluck everything but it is already very nice. I'm happy. Lovely store. I will definitely order again.
Beautiful, with lots of hair and good quality♡