SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Forever & Sexy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mejor si tienes menos del 170 con patas no demasiado largas
Envío rápido y limpio coincide perfectamente con mi pedido no necesitaba contactar con el vendedor, La xxl es demasiado justo en las patas que tardaría 2, 3 cm más porque la parte superior es perfecta.
4
Llegó durante un mes, un par de veces bajará, la imagen es más bonita. Para tal dinero, irá.
Hermoso
¡Gracias, todo está bien!
Todo normul
Súper
Esta bien
Recibido en la oficina de correos hasta intentarlo, más tarde añadiré una revisión
The store sent the wrong goods, but fully returned the money after disputing, the delivery is fast.
El vendedor envió los artículos incorrectos, pero devolvió el dinero completamente después de disputar, la entrega es rápida.
On the growth of 175 a little too small. Quality is good
Well received and size that corresponds
Fast shipment, good store, quality goods. Perhaps in the near future I will order something else interesting
Just as described
Clothing ordered on 19.09, was delivered to Poland on 16.10. The product as described, solidly made, the wife looks very sexy. Thank you
Clothing ordered on 19.09, was delivered to Poland on 16.10. The product as described, solidly made, the wife looks very sexy. Thank you
Delivery is fast, the description corresponds, the store recommend.
Delivery is fast, the description corresponds, the store recommend.
La entrega es rápida, la descripción corresponde, lo recomienda el vendedor.
All 5
All 5
Came the goods that did not order, but generally liked
Llegaron los productos que no hicieron el pedido, pero generalmente les gustaron
Hs1207 xl. Xl!!!!!!-for lilliputs!. That was normal growth should be less than 150 cm. The size is smaller than 42. Keep in mind! It turns out bought in vain, although the quality of production is very good.
Love !
Love !
Looks beautiful, my husband will like it. It was about a month
Looks beautiful, my husband will like it. It was about a month
Very small. I took XXL, it looks like small
Excellent product we are very satisfied i recommend
Excellent product we are very satisfied i recommend
Excelente producto quedamos muy satisfechos lo recomiendo
Quality is good. All as indicated.
Quality is good. All as indicated.
Chic
Chic